Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mawaddah Ibrahim Ucip

Sharjah,UAE

Summary

I am self-motivated, energetic, and hardworking with extensive experience in
customer service and hospitality. I am looking for a responsible position to
gain practical experience. I work effectively both within a team and individually to use my interpersonal skills to
achieve the goal of a company that focuses on customer satisfaction.


Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Hotel waiter

Dar Al Dabhi
Dubai, UAE
05.2023 - 05.2024
  • Enhanced customer experience by providing exceptional service.
  • Ensured cleanliness of dining area to maintain a comfortable environment.
  • Assisted in menu planning, resulting in improved guest satisfaction.
  • Provided friendly and efficient service, enhancing guest dining experience.
  • Set up tables for events, ensuring a smooth-running function.
  • Collaborated with kitchen staff for timely serving of meals.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Facilitated smooth running of shifts, verifying dining area was prepared, stocked and ready for service.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Cleaner

Domestic & General
Dubai, UAE
03.2021 - 03.2023
  • Promoted good maintenance habits amongst team members through regular training sessions.
  • Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Operated job-specific equipment to shampoo carpets, wax tile and buff floors.
  • Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
  • Utilised eco-friendly products to maintain a safe, chemical-free environment.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.

Education

High School - Science

SMA PGRI AIKMEL
Indonesia
04.2014 - 04.2017

Skills

  • Foodservice knowledge
  • Menu memorisation
  • Order taking efficiency
  • Complaint management
  • Clear communication
  • Guest seating arrangements
  • Food hygiene standards
  • Drink serving techniques
  • Table clearing efficiency
  • Customer satisfaction focus
  • Customer service techniques
  • Dining service experience
  • Meal delivery
  • Customer Service
  • Food safety understanding

Languages

Indonesian
Native
English
Upper intermediate

Timeline

Hotel waiter

Dar Al Dabhi
05.2023 - 05.2024

Cleaner

Domestic & General
03.2021 - 03.2023

High School - Science

SMA PGRI AIKMEL
04.2014 - 04.2017

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Mawaddah Ibrahim Ucip