Max Sandberg
Dubai
Summary
Hospitality-trained professional with a background in fine dining, event management, and hotel operations, complemented by customer account management experience. Seeking to apply my project leadership skills and commitment to world-class service standards to drive excellence within the hospitality sector.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Account Manager
Kidzink
05.2024 - Current
- Managed key customer accounts, ensuring timely resolution of inquiries and issues while consistently exceeding annual sales targets in both 2024 and 2025.
- Successfully delivered over 80 projects on time and within scope, safeguarding client satisfaction and repeat business.
- Developed and nurtured relationships with new and existing clients to generate additional projects and expand the company’s portfolio.
- Established long‑term contracts and partnership frameworks with key clients in the GCC, securing sustained revenue streams for both the company and clients.
- Collaborated with cross‑functional teams to streamline account management processes and enhance service delivery.
- Utilized CRM software to track account activities, monitor pipelines and manage customer interactions effectively.
- Cross‑sold Kidzink’s full suite of services across architecture, interiors and furniture, optimizing project value for the company while protecting the client’s vision, often successfully securing increased budgets and expanded scopes through consultative selling.
B2B Manager
Synsam
11.2023 - 05.2024
- Played a key role in the successful opening of the new Synsam store in Fagersta, helping design and implement store routines, policies and operating standards.
- Took ownership of B2B accounts, managing the full sales cycle from prospecting and relationship building to contract negotiation and follow‑up.
- Grew revenue by developing tailored optical solutions for local businesses and public sector clients, strengthening Synsam’s presence in the region.
- Developed long‑term relationships with corporate customers, ensuring high satisfaction and repeat business through proactive service and regular reviews.
- Oversaw and optimized the booking system for the store to maximize appointment utilization and support both retail and B2B sales performance.
Assistant Restaurant Manager
Rudding Park Hotel
12.2021 - 06.2023
- Held full managerial oversight of Horto’s dinner service, leading front-of-house operations, team performance and guest experience in a Michelin‑guide listed fine‑dining environment.
- Designed and implemented service systems, standards and workflows that ensured consistently exceptional, non‑negotiable service quality at every touchpoint.
- Recruited, coached and mentored a high‑performing FOH team, embedding a culture where robust systems supported empowered people to deliver memorable guest experiences.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Developed training materials for new hires, improving onboarding experience and retention rates.
Pub Manager
Rudding Park Hotel
03.2021 - 12.2021
- Held full operational responsibility for The Deer House Family Pub, overseeing staffing, scheduling, service standards and daily bar and floor operations in a busy holiday-park environment.
- Led a hands-on team in a fast-paced setting, ensuring high levels of guest satisfaction while maintaining tight control over cleanliness, compliance and cash handling procedures.
- Stepped in wherever needed across the operation, solving problems in real time and embedding a culture of “make it happen” while upholding consistently high standards.
- Managed stock control and inventory levels to keep staff, beverage and food costs within budget while maintaining service quality and product availability during peak seasons.
Management Trainee
Rudding Park Hotel
12.2020 - 03.2021
- Completed a structured cross‑departmental management trainee programme, gaining hands‑on operational and supervisory experience across front and back of house operations.
- Supported department heads with scheduling, team coordination and daily briefings, learning how aligned operations across every function drive overall guest satisfaction and profitability.
- Built a strong foundation in hotel management working closely with the general manager of the hotel, where every department, process and detail was treated as critical to delivering a consistently excellent guest experience.
Senior Food and Beverage Server
St. Andrews Country Club
10.2018 - 09.2019
- Working closely with the Banquet Manager in planning and executing high-end member events, learning the importance of meticulous pre‑event structure, timelines and standards.
- Co‑created and hosted wine tasting events for club members, developing menus and tasting notes that showcased thoughtful wine and food pairings.
- Shared a growing passion for wine by guiding members through varietals, regions and pairing principles, elevating both the educational and social experience of both members and staff.
Food and Beverage Intern
Grosvenor House
07.2017 - 12.2017
- Completed a rotational internship across multiple award‑winning outlets at Grosvenor House Dubai, including Buddha‑Bar, Sloane’s and Rhodes W1 under Michelin‑starred chef Gary Rhodes.
- Gained both entry‑level and supervisory exposure to world‑class service standards, learning how top‑tier teams coordinate in high‑volume, luxury dining environments.
- Deepened expertise in food and beverage by observing how precise technique, timing and guest engagement create truly memorable hospitality.
Food and Beverage Assistant
Smak, Tapas, Deli & Mer
10.2012 - 08.2016
- Demonstrated reliability and work ethic progressing from dishwasher to waiter.
- Managed outdoor terrace service and coordinated external catering events successfully.
- Ensured smooth operations, enhancing guest experiences across service areas.
- Gained insights into hospitality roles, recognizing hard work leads to advancement opportunities.
- Mastered responsibilities quickly, adapting to busy restaurant environments effectively.
Education
Bachelor of Arts - International Hospitality Management And Design
IHTTI School of Hotel Management
Neuchâtel, Switzerland07-2020
Bachelor of Arts - International Hospitality Management And Design
Universiy of Derby
Derby, United Kingdom07-2020
Skills
- Client relationship building
- Performance tracking
- Revenue generation
- Sales tactics
- Data-driven decision making
- Relationship management
- Food safety compliance
- Staff training and development
- Employee retention
- Sales negotiations
- Excellent communication
Certification
- WEST Level 2 completion.
- Level 3 SLAO Instructor
Languages
Swedish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Norwegian
Intermediate (B1)
German
Beginner (A1)
French
Beginner (A1)
Timeline
Customer Account Manager
Kidzink
05.2024 - Current
B2B Manager
Synsam
11.2023 - 05.2024
Assistant Restaurant Manager
Rudding Park Hotel
12.2021 - 06.2023
Pub Manager
Rudding Park Hotel
03.2021 - 12.2021
Management Trainee
Rudding Park Hotel
12.2020 - 03.2021
Senior Food and Beverage Server
St. Andrews Country Club
10.2018 - 09.2019
Food and Beverage Intern
Grosvenor House
07.2017 - 12.2017
Food and Beverage Assistant
Smak, Tapas, Deli & Mer
10.2012 - 08.2016
Bachelor of Arts - International Hospitality Management And Design
IHTTI School of Hotel Management
Bachelor of Arts - International Hospitality Management And Design
Universiy of Derby