Maxwell Agbenyefia Kumah
Abu Dhabi
Summary
I am a Self-motivated Client Relationship Officer skilled and a
certified Banking professional for the past six (6) years in providing
extraordinary customer service internally and externally to develop
relationships and create positive customer experience. Proven record
of achieving operational efficiency and quality standards and
demonstrating compliance with company's regulations. Exhibits
exceptional analytical skills and to conceptualize proposals and
provide viable solutions. Detail-oriented team player with strong
organizational skills. Ability to handle multiple projects simultaneously
with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SECUTITY PERSONNEL
WORLD SECURITY (WE ONE)
08.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
Relationship Officer
FIRST ATLANTIC BANK
08.2015 - 12.2020
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role
- Monitored, followed-up and escalated cases to meet customer response commitments
- Worked with clients to address and respond to client and partnership management issues
- Supported the sales team in mining and analyzing customer data to identify and plan for expansion
- Maintained and built close relationships with customers through regular contact and visits
- Reviewed and analyzed client support usage and formulated recommendation in collaboration with sales teams
- Facilitated meetings and discussions between client and the team
- Utilized flexcube software and other CRM applications for recording and tracking client interactions
- Facilitated meetings and discussions between clients, sales and delivery teams
- Supported the sales team in implementing sales tactics and achieving growth objectives and sales targets
- Developed summaries to access each client's participation level and determine targets for follow-up plans
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Facilitated workshops and seminars to educate customers on product features and benefits
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Education
CERTIFIED BANKING PROFESSIONAL -
ATMS TRAINING INSTITUTE-UAE
02.2023
BECHELORS DEGREE - BANKING AND FINANCE
DATA LINK UNIVERSITY COLLEGE
11.2015
Skills
- C L I E N T R E L E T I O N S H I P O F F I C E R
- Accounting Software (Tally)
- Oracle Flex cubs
- Adobe Photoshop and Flash
- Banking
- New business generation
- Relationship building and management
- Client Relationships
- Cash handling
- Good Telephone Etiquette
- Organization and time management
- Teamwork and development
- Decision making
- Written communication
- Planning and coordination
- Attention to detail
- Critical thinking
- Personnel Records
- New Hire Orientation
- Messaging Management
- Conflict Management
Certification
CUSTOMER SERVICE CERTIFICATE, 02/2023
Languages
English
Bilingual or Proficient (C2)
Timeline
SECUTITY PERSONNEL
WORLD SECURITY (WE ONE)
08.2021 - Current
Relationship Officer
FIRST ATLANTIC BANK
08.2015 - 12.2020
CERTIFIED BANKING PROFESSIONAL -
ATMS TRAINING INSTITUTE-UAE
BECHELORS DEGREE - BANKING AND FINANCE
DATA LINK UNIVERSITY COLLEGE
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