May Abdelraheem Tolba
Abu Dhabi,AZ
Summary
Dedicated productive Pharmacist offering more than 10 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, management, and healthcare members. Proven track record of excellent customer service and consistent results. Possesses excellent communication skills, professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency.
Overview
11
11
years of professional experience
Work History
Pharmacist
The Life Corner
11.2023 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
Pharmacist
SEHA
08.2017 - 11.2023
- Educated patients about possible drug interactions and gave special administration instructions.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Supported emergency preparedness efforts through participation in mock disaster drills involving mass dispensing of medications.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
Pharmacist InCharge
Al Manara Pharmacy Group
07.2013 - 07.2017
- Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
- Maintained a clean and organized pharmacy workspace, adhering to strict sanitation guidelines for the safe handling of medications.
- Conducted regular staff meetings to keep employees informed about company updates, policies, regulations, and professional development opportunities.
- Designed and implemented continuing education programs for staff members, keeping them up-to-date on industry trends, new medications, and best practices in pharmaceutical care.
- Served as the primary point of contact for regulatory audits and inspections, demonstrating the pharmacy''s commitment to operational excellence.
- Assisted patients with selecting appropriate over-the-counter products based on their symptoms or medical history while educating them about potential side effects or interactions with other medications they may be taking.
Education
Post Graduate Diploma - Total Quality Mangement For Healthcare Reform
American University
American University In Cairo06.2010
Post Graduate Diploma - Diploma of Hospital Pharmacy
Faculty of Pharmacy
Cairo University05.2007
Bachelor of Science - Pharmaceutical Sciences
Faculty of Pharmacy
Cairo University05.2004
Skills
- Customer Service and Communication Skills
- Prescription Verification
- Drug Inventory Management
- Medication Dispensing
- Drug safety
- Maintaining records
- Prescription Filling
- Sales skills
- Pharmacy Ethics
- Billing management
- Verifying orders
- Resolving Complaints
- Storage procedures
- Drug Interactions Knowledge
- Therapeutic Drug Monitoring
- OTC Recommendations
- Patient Privacy Protection
- Identifying Counter-Indicated Drugs
- Pharmaceutical care planning
- Prescription Review and Dosage
- Patient education and counseling
Languages
Arabic
English
Timeline
Pharmacist
The Life Corner
11.2023 - Current
Pharmacist
SEHA
08.2017 - 11.2023
Pharmacist InCharge
Al Manara Pharmacy Group
07.2013 - 07.2017
Post Graduate Diploma - Total Quality Mangement For Healthcare Reform
American University
Post Graduate Diploma - Diploma of Hospital Pharmacy
Faculty of Pharmacy
Bachelor of Science - Pharmaceutical Sciences
Faculty of Pharmacy
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