May Ahmed

• Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
• Developed customized reports for improved sales forecasting and accurate performance tracking.
• Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
• Spearheaded data migration projects, ensuring seamless transitions between CRM systems.
• Implemented new CRM features to optimize workflows, resulting in increased productivity across teams.
• Improved lead conversion rates by implementing effective follow-up strategies based on customer insights gleaned from the CRM.
• Identified opportunities for process improvement by analyzing trends in customer service inquiries logged in the CRM.
• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Created customer support strategies to increase customer retention.
• Completed opening and closing functions to meet operational needs.
• Made customers aware of current and new programs and services.
• Educated customers about [Product or Service] options and processed purchases.

• Handling B2B and B2C retail marketing as a daily task
• Stock and promotions availability
• New products retail status and customers follow up
• Privet label deals
• New Products RND (research and development) Develop project concepts and maintain optimal workflow.
• Increased brand awareness by developing and executing strategic marketing plans.
• Enhanced customer engagement through the implementation of targeted social media campaigns and content strategies.
• Increased website traffic by implementing search engine optimization strategies and keyword research.
• Developed successful email marketing campaigns for enhanced customer engagement and retention.
• Enhanced brand awareness through the creation of compelling social media content and daily management of company profiles.

• Dealing with walking customers as a daily task inside the showroom
• Receiving phone calls inquiries about Porsche cars and giving all the information requested
• Handling all the daily paper sales work after closing the deals with customers

proper and professional hand over to the vehicle after selling them to the customers

• Boosted sales performance by identifying potential clients and initiating contact through cold calls, emails, and in-person visits.
• Increased customer satisfaction by providing personalized consultations and tailored product recommendations.
• Maximized revenue by upselling additional products, services, or extended warranties to customers during the sales process.
• Achieved high client retention rates with exceptional relationship-building and follow-up strategies.
• Making follow up calls after delivering the cars to the customers as quick survey
• Having the ability to solve and face any problems during the sales negotiation.

• Enhanced customer satisfaction by streamlining CRM processes and implementing user-friendly tools.
• Reduced response time for customer inquiries by optimizing the CRM system and automating routine tasks.
• Boosted sales productivity with improved lead tracking and management features within the CRM platform.
• Ensured data accuracy, conducting regular audits and maintaining up-to-date customer information in the CRM system.
• Provided crucial insights to marketing teams, utilizing CRM data to develop targeted campaigns and promotions.
• Improved team efficiency, developing customized CRM reports for various internal stakeholders.

• Purchasing cars and Making all the deals with most of all cars Agents in Abu Dhabi and Dubai like (Porsche and Mercedes)
• Following up our work shop with the new modification orders from the customer
• I have good relationship with most of the cars agents in Abu Dhabi
• Following up supplier's problems
• Collecting personal data from prepaid customers
• Followed up tenders, purchasing department, and quotations
• Closed deals with customers according to their needs with the best rate and highest quality services
• Followed up the payments from the customers.

• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.