May Ahmed

Accomplished professional with expertise in CRM management and government & institutional sales, driving customer retention through strategic marketing and effective communication. Demonstrates strong leadership and problem-solving skills, excelling in negotiation and after-sales operations. Proficient in data analysis to enhance decision-making processes, with a focus on achieving organisational goals.

• Advanced Google Workshop, 2019
• Porsche Global Sales & Product Knowledge Certifications, 2013-2015
• Customer Care & After-Sales Training, 2013
• Financial Services Sales Training, 2015
• Critical Elements of Customer Service
• Body Language Master Course
• Call Center Operations Training

• Closed AED 5.22M sales gap in 02/2025 by enhancing CRM utilization and customer follow-up strategies.
• Implemented QR-enabled customer feedback and traceability system across government accounts.
• Boosted CRM adoption across departments, improving forecasting accuracy and service KPIs.
• Achieved consistent growth in Government & Institutional accounts (Police, Ministries, and key institutions).

• Date of birth: 09/10/83
• Gender: Female
• Nationality: Egyptian
• Marital status: Married