May Ahmed
Abu Dhabi
Summary
Accomplished professional with expertise in CRM management and government & institutional sales, driving customer retention through strategic marketing and effective communication. Demonstrates strong leadership and problem-solving skills, excelling in negotiation and after-sales operations. Proficient in data analysis to enhance decision-making processes, with a focus on achieving organisational goals.
Overview
22
22
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work history
Senior After-Sales & CRM Manager
Agthia Group
Abu Dhabi
02.2025 - 09.2025
- Leading Government & Institutional accounts with AED 35M+ annual targets.
- Driving CRM digital transformation to enhance forecasting accuracy and operational KPIs.
- Implemented customer retention and after-sales programs boosting satisfaction rates.
- Managing cross-functional teams to achieve corporate growth objectives.
CRM & After-Sales Manager
Agthia Group
Abu Dhabi
01.2024 - 01.2025
- Boosted CRM adoption by streamlining processes and providing training.
- Enhanced lead conversion and customer satisfaction with effective strategies.
- Spearheaded CRM migration projects and implemented new features.
- Developed customized reports for accurate forecasting and tracking.
Senior Marketing Executive
Agthia Group
Abu Dhabi
08.2016 - 11.2023
- Handled B2B and B2C marketing, private label deals, and R&D for new products.
- Increased brand awareness through strategic campaigns and social media.
- Enhanced customer engagement via SEO, content strategies, and email campaigns.
Certified Sales Consultant
Ali & Sons Porsche
Abu Dhabi
01.2013 - 01.2016
- Delivered professional handovers and tailored consultations to customers.
- Boosted sales by identifying and converting potential clients.
- Achieved Porsche Global Sales Certification.
CRM Specialist
Ali & Sons Porsche
Abu Dhabi
04.2012 - 01.2013
- Improved CRM efficiency and reduced response time.
- Conducted audits ensuring data accuracy.
- Generated reports supporting targeted campaigns.
Purchasing Assistant Manager
Prestige Cars International
Abu Dhabi
11.2006 - 08.2010
- Managed purchasing contracts with Porsche, Mercedes, and other agents.
- Negotiated with suppliers ensuring best quality and rates.
- Followed up on tenders, quotations, and modification orders.
Sales Representative
Kia Motors Showroom
Cairo
04.2003 - 08.2004
- Expanded customer base through cold calling and relationship building.
- Increased revenue by identifying high-potential accounts.
- Improved customer satisfaction with quick issue resolution.
Education
Bachelor of Business Administration - Marketing
Modern Academy
High School Diploma - undefined
Skills
- CRM Management
- Government & Institutional Sales
- Customer Retention
- Data Analysis
- After-Sales Operations
- Negotiation
- Strategic Marketing
- Leadership
- Problem Solving
- Communication
Websites
Certification
- Advanced Google Workshop, 2019
- Porsche Global Sales & Product Knowledge Certifications, 2013-2015
- Customer Care & After-Sales Training, 2013
- Financial Services Sales Training, 2015
- Critical Elements of Customer Service
- Body Language Master Course
- Call Center Operations Training
Accomplishments
- Closed AED 5.22M sales gap in 02/2025 by enhancing CRM utilization and customer follow-up strategies.
- Implemented QR-enabled customer feedback and traceability system across government accounts.
- Boosted CRM adoption across departments, improving forecasting accuracy and service KPIs.
- Achieved consistent growth in Government & Institutional accounts (Police, Ministries, and key institutions).
Languages
Arabic
English
Personal Information
- Date of birth: 09/10/83
- Gender: Female
- Nationality: Egyptian
- Marital status: Married
Timeline
Senior After-Sales & CRM Manager
Agthia Group
02.2025 - 09.2025
CRM & After-Sales Manager
Agthia Group
01.2024 - 01.2025
Senior Marketing Executive
Agthia Group
08.2016 - 11.2023
Certified Sales Consultant
Ali & Sons Porsche
01.2013 - 01.2016
CRM Specialist
Ali & Sons Porsche
04.2012 - 01.2013
Purchasing Assistant Manager
Prestige Cars International
11.2006 - 08.2010
Sales Representative
Kia Motors Showroom
04.2003 - 08.2004
High School Diploma - undefined
Bachelor of Business Administration - Marketing
Modern Academy