Summary
Additional Information
Overview
Work History
Education
Skills
Work Availability
Timeline
May Anbr

May Anbr

Dubai
Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau

Summary

Looking for a job that would provide me a sense of belonging to a reputable organization and being in an environment that involves frequent improvement into my skills & enhance my qualifications and use my previous experience to add more values to the place I’m working at.

Additional Information

· PERSONNAL DETAILS:

Date of Birth : 1-12-1981

Nationality : Egyptian

Marital status : Married

E-mail : may.anbr81@gmail.com

Visa Type : Resident

Overview

16
16
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

 Sales & Procurement Head

 Capital for Engineering & Logistics Co. Ltd.
08.2014 - 07.2020

- Responsibilities:

- Coordinate between shareholders, plan for monthly, yearly plans to maximize the profit and progress rates.

- Forecast levels of demand for services and products, keep a constant check on stock levels.

- Conduct researches to ascertain best supplies inters of best value, delivery schedules and quality

- Build and maintain good relationships with new and existing suppliers and clients

- Negotiate and agree contracts, monitoring the quality of service provided

- Forecast price trends and their impact on future activities

- Give presentations about market analysis and possible growth

- Evaluate bids and make recommendations, based on commercial and technical factors

- Co-ordinate, supervise and instruct employees to ensure sales action plans are followed as planned.

 Customer Service Head Department

 Capital for Engineering & Logistics Co. Ltd.
Alexndria
11.2012 - 07.2014

- Responsibilities:

- Deal directly with customers either by telephone, electronically or face to face

- Respond promptly to customer inquiries

- Handle and resolve customer complaints

- Obtain and evaluate all relevant information to handle product and service inquiries

- Provide pricing and delivery information

- Perform customer verifications

- Set up new customer accounts

- Process orders, forms, applications and requests

- Organize workflow to meet customer timeframes

- Direct requests and unresolved issues to the designated resource

- Manage customers' accounts

- Keep records of customer interactions and transactions

- Record details of inquiries, comments and complaints

- Record details of actions taken

- Prepare and distribute customer activity reports

- Maintain customer databases

- Manage administration

- Communicate and coordinate with internal departments

- Follow up on customer interactions

- Provide feedback on the efficiency of the customer service process

 Sales Head Department

 Continental Trading & Shipping Co. Ltd.
Alexandria
11.2009 - 09.2012

- Responsibilities:

- Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions;

- Developing long-term relationships with clients through managing and interpreting their requirements;

- Prepare for tenders received from customer.

- Search for foreign supplier worldwide.

- Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery;

- Negotiating tender and contract terms and conditions to meet both client and company needs;

- Calculating client quotations and administering client accounts;

- Providing pre-sales technical assistance and product education, and after-sales support services;

- Prepare technical & commercial offers & send it to clients.

- Secure and renew orders and arrange delivery.

- Arrange shipping of goods through forwarder companies.

- Follow goods until receiving at customer ware house.

- Follow with account dept. Until receiving order value.

- Preparing reports for head office;

- Meeting regular sales targets and coordinating sales projects;

- Supporting marketing activities by attending trade shows, conferences and other marketing events;

- Making technical presentations and demonstrating how a product meets client needs;

- Liaising with other members of the sales team and other technical experts;

- Helping in the design of custom-made products;

- Develop sales plans to introduce products in new markets.

Providing training and producing support material for other members of the sales team.

 Technical Office Engineer

 Continental Trading & Shipping Co. Ltd.
Alexandria
11.2004 - 10.2009

- Responsibilities:

- Prepare And Negotiating Tender And Contract Terms And Conditions To Meet Both Client And Company Needs; Prepare Technical & Commercial Offers & Send It To Clients.

- Arrange Shipping Of Goods Through Forwarder Companies. Follow Goods Until Receiving At Customer Warehouses.

- Meeting Regular Sales Targets And Coordinating Sales Projects;

- Supporting Marketing Activities By Attending Trade Shows, Conferences And Other Marketing Events;

- Technical support and follow up for site work.

- Following the site work progress and ensuring all works are as per clients approval according to all international standards and local regulations.

- Handing over the projects to the client and ensuring their satisfactions, following up with account department until receiving balance payments.

Education

B.Sc. From Faculty of Engineering - Naval Architecture& Marine Engineering Department

Alexandria University , Egypt
10.1998 - 11.2004
  • Member of [Fraternity or Sorority Name]

Diploma in HR & Management - Faculty of Commerce - HR & Management

Alexandria University , Egypt
11.2008 - 10.2010

Diploma in Marketing - Marketing

Alexandria University , Egypt
11.2010 - 11.2011

Cost Accounting Diploma - Cost Accounting

Natting Hill Business School, Egypt

Custom Clearance Diploma - Custom Clearance Diploma

National Institute Training of Customs Egyptian, Egypt
11.2011 - 05.2012

Skills

COMPUTER SKILLS :Microsoft packages and internet applications

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

 Sales & Procurement Head -  Capital for Engineering & Logistics Co. Ltd.
08.2014 - 07.2020
 Customer Service Head Department -  Capital for Engineering & Logistics Co. Ltd.
11.2012 - 07.2014
National Institute Training of Customs Egyptian - Custom Clearance Diploma, Custom Clearance Diploma
11.2011 - 05.2012
Alexandria University - Diploma in Marketing , Marketing
11.2010 - 11.2011
 Sales Head Department -  Continental Trading & Shipping Co. Ltd.
11.2009 - 09.2012
Alexandria University - Diploma in HR & Management - Faculty of Commerce, HR & Management
11.2008 - 10.2010
 Technical Office Engineer -  Continental Trading & Shipping Co. Ltd.
11.2004 - 10.2009
Alexandria University - B.Sc. From Faculty of Engineering, Naval Architecture& Marine Engineering Department
10.1998 - 11.2004
Natting Hill Business School - Cost Accounting Diploma, Cost Accounting
May Anbr