May Ann Balagtas Balbereno
Dubai
Summary
Dedicated and customer-focused professional with over six years of experience in hospitality, retail, and customer service. Proven ability to maintain high cleanliness standards as a Room Attendant for one year, ensuring guest satisfaction through attention to detail. Experienced Cashier with a year of handling transactions accurately and providing excellent customer service. Skilled in sales and product knowledge from a year as a Sales Associate at Levi Strauss & Co., where I assisted customers and boosted sales. Strong background in food service with three years as a Waitress, excelling in multitasking, order accuracy, and customer engagement. Reliable, hardworking, and committed to delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Room Attendant/ House Keeping
Arabian Gulf Facility Management LLC
03.2024 - Current
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
Waitress
Tita Fannies
01.2021 - 10.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Provided exceptional customer service by taking orders, serving food and beverages, and ensuring guest satisfaction.
- Maintained a deep knowledge of the menu, including daily specials and dietary options, to assist guests with selections.
- Managed multiple tables efficiently in a fast-paced environment while maintaining accuracy and professionalism.
- Processed payments and handled cash, credit, and mobile transactions with precision.
- Collaborated with kitchen and bar staff to ensure timely food and drink delivery.
- Resolved customer complaints promptly, enhancing the dining experience and customer loyalty.
- Consistently received positive customer feedback and exceeded sales targets through suggestive selling techniques.
Sales Lady
Levis Strauss & Co
05.2019 - 07.2020
- Greeted and assisted customers, providing excellent customer service.
- Advised customers on Levi’s products, including jeans, jackets, and accessories, based on their preferences and fit.
- Maintained in-depth knowledge of denim styles, fabric types, and latest fashion trends.
- Processed sales transactions, handled cash, and operated POS systems.
- Achieved and exceeded sales targets through effective upselling and cross-selling.
- Handled customer inquiries, complaints, and returns professionally.
- Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
- Increased customer satisfaction by providing excellent product knowledge and personalized recommendations.
Cashier
MR. Donut
02.2017 - 03.2018
- Welcomed customers and helped determine their needs.
- Provided excellent customer service by processing transactions efficiently and addressing customer inquiries.
- Handled cash, credit, and digital payments accurately, ensuring balanced cash registers at the end of each shift.
- Assisted customers with product information, promotions, and returns to enhance satisfaction.
- Collaborated with team members to maintain inventory accuracy and restock shelves when needed.
- Consistently met or exceeded daily sales goals and customer service expectations.
Skills
- Excellent interpersonal and communication skills
- Ability to handle customer inquiries and complaints professionally
- Proven ability to meet and exceed sales targets
- Product knowledge and effective product presentation
- Attention to detail
- Maintaining a clean and welcoming environment
- Safety awareness
- Teamwork orientation
- Cleaning and maintaining rooms and common areas to high standards
- Time management and prioritization of tasks
Languages
English
Upper intermediate (B2)
Tagalog
Upper intermediate (B2)
Disclaimer
I certify that the above are true and correct to the best of my knowledge and ability. If given a chance to serve you, I assure that I will execute my duties for the total satisfaction of my superiors.
Timeline
Room Attendant/ House Keeping
Arabian Gulf Facility Management LLC
03.2024 - Current
Waitress
Tita Fannies
01.2021 - 10.2023
Sales Lady
Levis Strauss & Co
05.2019 - 07.2020
Cashier
MR. Donut
02.2017 - 03.2018
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