May Ann M. Marcelo
Abu Dhabi,UAE
Summary
Dedicated and detail-oriented professional with a passion for delivering exceptional customer service seeks a challenging role as a Receptionist. Aim to utilize strong communication and organizational skills to create a welcoming atmosphere for clients and visitors. Eager to contribute to the efficiency of daily operations by ensuring smooth coordination of administrative tasks and providing a positive first impression. Aspiring to leverage my skills in multitasking and problem-solving to contribute to the success of Company while enhancing my own professional growth in a dynamic work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Waitress/Cashier
Yellowdot Cafe
Abudhabi, UAE
2024.03 - Current
- Provided top-notch service to customers, improved overall dining experience.
- Improved customer satisfaction by providing efficient and friendly service.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Enhanced guest satisfaction through attentive and prompt service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Utilized professional communication skills to resolve customer complaints.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Greeted and escorted guests to tables.
- Provided menu and offered recommendations to complement dining experience.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
Live-In baby sitter
Saif Zayed Al Shamsi
Al Ain, UAE
2021.12 - 2024.01
- Provided comfort during difficult times with words of reassurance and care.
- Managed emergency situations calmly providing immediate care until medical assistance arrived.
- Taught manners, encouraging polite behaviour at all times.
- Dropped off and picked up children from school, driving safely and arriving on time.
- Established effective after-school routine by preparing meals in advance, maximizing time for play and homework.
Education
Tertiary Education - Bachelor of Science Hotel & Restaurant Management
Our Lady of the Pillar College- San Manuel Inc.
District 3, San Manuel Isabela2019-04
Diploma of Higher Education - Secondary Education
Doña Aurora National High School
Sta. Rita, Aurora Isabela2010-04
Primary education - Elementary Education
Babanuang Elementary School
Babanuang San Manuel Isabela2006-04
Skills
- Time management mastery
- English fluency
- Patience and composure
- Customer Service
- Multidisciplinary teamwork
- Efficient under pressure
- Food and beverage specialist
- Effective sales techniques
- Highly responsible and reliable
- Positive and approachable
- Hospitality expertise
Certification
Front Office with Property Management system - Astoria Culinary and Hospitality Institute
- October 15, 2018
- Isabela State University- Echague Campus, Echague Isabela
OJT ( On the Job Training ) ASTORIA PLAZA ORTIGAS, PASIG CITY PHILIPPINES
November 13, 2018 - January 11, 2019
- Front Office Department
- Food and Beverage
- Housekeeping
AWARDS
- Excellence in Hotel and Restaurant Management Award
- Campus Service Award
- Department Leadership Award
DECLARATION
I hereby declare that all the information provided in this CV is true, complete, and accurate to the best of my knowledge. I understand that any false statements or omissions may disqualify me from employment or lead to termination if already employed. I authorize the verification of any information listed in this CV.
Languages
English
Advanced
C1
Timeline
Waitress/Cashier
Yellowdot Cafe
2024.03 - Current
Live-In baby sitter
Saif Zayed Al Shamsi
2021.12 - 2024.01
Tertiary Education - Bachelor of Science Hotel & Restaurant Management
Our Lady of the Pillar College- San Manuel Inc.
Diploma of Higher Education - Secondary Education
Doña Aurora National High School
Primary education - Elementary Education
Babanuang Elementary School