MAY EMAD EMARA
Sharjah,United Arab Emirates
Summary
Customer-focused professional with extensive experience in administrative support and office management. Demonstrated ability to provide exceptional service, manage inquiries, and resolve issues efficiently in high-pressure environments. Proficient in scheduling, document management, and multitasking, with strong communication and problem-solving skills. Bilingual in Arabic and English, committed to enhancing client satisfaction and supporting operational excellence.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work history
Customer Service Representative
El Emad Construction
Egypt
2022.02 - 2024.08
- Achieved consistent performance targets by resolving complex issues and enhancing customer satisfaction levels.
- Managed high-volume customer interactions with a focus on courtesy and promptness.
- Optimised daily schedules and task coordination to improve overall office productivity.
- Maintained cleanliness and order in workspace to support professional service delivery.
Administrative Assistant
El Emad Construction
Egypt, Cairo
2019.01 - 2022.01
- Managed multi-channel communications, delivering professional support via phone, email, and chat.
- Maintained accurate digital and physical records, ensuring data integrity and retrieval efficiency.
- Collaborated with departments to streamline workflows and efficiently meet client needs.
- Oversaw office inventory and supply levels to prevent operational delays.
Education
Bachelor of Business Administration - Management
Modern Academy
EgyptSkills
- Google Workspace and Microsoft Office Suite
- Strategic planning and team building
- Public relations and communication
- Customer service and support
- Upselling and appointment scheduling
- Document management and quality assurance
- Multitasking and follow-ups
- Conflict resolution and problem-solving
- Patient support and handling inquiries
- Multilingual communication
Personal Information
- Available: Flexible (Nights, Weekends, and Holidays)
- Title: Customer Service & Administration Professional
- Availability: Flexible (Nights, Weekends, and Holidays)
- ID Number: 050-6198565
Custom Section
- Resourceful
- Leadership-oriented
- Calm under pressure
Timeline
Customer Service Representative
El Emad Construction
2022.02 - 2024.08
Administrative Assistant
El Emad Construction
2019.01 - 2022.01
Bachelor of Business Administration - Management
Modern Academy