May Karami
Senior Operation Manager/Beauty Centres
Summary
Service-driven GM with 15 years' experience upholding excellent customer services standards in the beauty & wellness industry. Dedicated to improving operations and increasing customer traffic with targeted initiatives.
Overview
24
24
years of professional experience
Work History
Branch Manager
Rival Beauty Lounge
Abudhabi
02.2023 - 03.2024
- Managing all customer services, finance, purchasing orders, Staff training, quality and budget control
- As a manager for two branches for Rival company my duties focusing how to reach the target for two branches with less expenditure, and high quality considering the market situation.
Consultant
Peony beauty salon & Spa
Abudhabi
01.2023 - 02.2023
- Restructuring and reorganize the center to increase the business performance by hiring new qualified staff, new HR policy, budgeting and cost control, marketing and promotions.
Consultant
Beauty Style Elite Spa
Abudhabi
05.2021 - 12.2021
- Restructuring and reorganize the center to increase the business performance by hiring new qualified staff, new HR policy, budgeting and cost control, marketing and promotions.
Consultant
Blusher Salon & Spa
11.2020 - 03.2021
- Providing consultation for new opening as: Fit out and decorations, products and suppliers, interview qualified stuff and budgeting
- Which will help to establish solid base for the business.
Branch Manager
N Style
Abudhabi
12.2019 - 10.2020
- Managing all customer services, finance, purchasing orders, Staff training, quality and budget control
- As a manager for Yas mall branch my duties focusing how to reach the target with less expenditure, and high quality considering the market situation.
Head of Beauty Department
Zabeel Ladies Club
Dubai
10.2017 - 10.2019
- In charge with all the operations and management duties: Take care to all guests' issues quickly and effectively
- Budgeting {CAPEX & OPEX}
- Staff training for positive energy, quality and confidentiality
- Marketing and business development
- Research high quality products, unique services with creativity
- Facilities maintenance
- Schedule appointments to Royal family & VVIP
- Weekly meeting with H.H
- Organizing events
- Monthly inventory
- Following the latest trends to stay ahead.
Administrative Manager
Arvilla SPA & Fitness
Abudhabi
02.2013 - 10.2017
- Administration: Keep records of legal documents, property assets, financial statements, contracts etc
- Create and maintain an effective personnel employment procedure including recruitment, training, supervision, and payroll
- Finance: Prepare operating budget, salaries and all expenditures
- Maintenance: Inspect the Center properties, equipment, and other facilities
- Develop maintenance and preventive maintenance programs, implement them and monitor their performance
- Products: dealing with many suppliers for specific requirements for best services
- Makeup Artist: working as proficient makeup artist due to my experience in makeup products and beauty arts
- Skin Care: experienced in Facial and skin treatments.
SPA manager
EVEFIT SPA
Abudhabi
02.2012 - 02.2013
- Management duties: finance, administration, operation, and customer services including makeup artist duty.
Beauty Centre Manager
Annabella Beauty center
Abudhabi
01.2010 - 01.2012
- Management duties: finance, administration, operation, and customer services including makeup artist.
Sales Manager
Herms Cosmetic Co
Dubai
01.2005 - 08.2008
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated product quality and market comparisons by creating sales presentations.
- Established and cultivated solid business relationships with new or existing customers.
Sales manager
AL HATHBOOR INTERNATIONAL-Abu Dhabi
02.2000 - 08.2003
- Responsibilities include: In charge about all Abu Dhabi reporting to manager all sales and Financial activities
- Cash Flow Structuring & Management Auditing & Compliance Managed bookkeeping, check verification and client relation
- Discussed with company management and sell-side analysts
- Reviewed economic trends.
Education
Engineering Technology
Microsoft Certified Systems Engineer (MCSE /MCSA/MCP
UAEDiploma - Fashion And Design
ICS University
USASkills
Budgeting
Customer service
Marketing
Events coordinationCommunication
Leadership
Organisation
Visa Status
My own Visa
History
- Rival Beauty Lounge, Branch Manager/ Abu dhabi.
- Peony beauty salon & Spa, Consultant/ Abu dhabi.
- Beauty Style Elite Spa, Consultant/ Abu dhabi.
- Blusher Salon & SPA, Consultant/Abu dhabi.
- N Style, Branch Manager / Abu dhabi.
- Zabeel Ladies Club, Head of Beauty Department/ Dubai.
- Arvilla SPA & Fitness, Administrative Manager/ Abu dhabi.
- EVEFIT SPA, SPA manager/Abu dhabi.
- Annabella Beauty center, Manager/Abu dhabi.
- Freelancer, Makeup Artist.
- Herms Cosmetic co- Sales manager/ Abu dhabi.
- AL HATHBOOR INTERNATIONAL-Abu Sales in charge/Abu dhabi.
Personal Information
- Nationality: Lebanese
- Marital Status: Married
Training
- Beautician
- Sales
- Typing (Arabic English)
- Microsoft Word (high speed)
- Microsoft Windows Server 2003
- L.P.G
Timeline
Branch Manager
Rival Beauty Lounge
02.2023 - 03.2024
Consultant
Peony beauty salon & Spa
01.2023 - 02.2023
Consultant
Beauty Style Elite Spa
05.2021 - 12.2021
Consultant
Blusher Salon & Spa
11.2020 - 03.2021
Branch Manager
N Style
12.2019 - 10.2020
Head of Beauty Department
Zabeel Ladies Club
10.2017 - 10.2019
Administrative Manager
Arvilla SPA & Fitness
02.2013 - 10.2017
SPA manager
EVEFIT SPA
02.2012 - 02.2013
Beauty Centre Manager
Annabella Beauty center
01.2010 - 01.2012
Sales Manager
Herms Cosmetic Co
01.2005 - 08.2008
Sales manager
AL HATHBOOR INTERNATIONAL-Abu Dhabi
02.2000 - 08.2003
Engineering Technology
Microsoft Certified Systems Engineer (MCSE /MCSA/MCP
Diploma - Fashion And Design
ICS University