Maya Attar
Damascus ,Syria
Summary
Dedicated, professional and highly experienced network engineer proficient in a wide variety of engineering software. proficient in a wide variety of accountant software. excellent communication and time management skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Cashier
Masa Plaza Mall
Damascus , Syria
01.2023 - 02.2024
- Displayed and restocked merchandise by following brand guidelines.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Handled cash with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Reduced customer wait times through optimized checkout processes.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Trained new cashiers on store policies and procedures to maintain standards.
- Handled high volumes of transactions during holiday seasons efficiently.
- Completed opening and closing procedures each day.
Reservation executive
Adam for Traveling and Tourism
Damascus , Syria
08.2019 - 12.2022
- Followed up with guests post-stay to gather feedback for continuous improvement.
- Monitored inventory levels to prevent overbooking or underbooking situations.
- Maintained up-to-date knowledge on hotel policies and procedures for accurate information dissemination.
- Conducted verification checks to ensure accuracy of guest details.
- Handled large volume of calls with clients and professionalism.
- Improved customer satisfaction by promptly addressing and resolving reservation queries.
- Escalated critical issues to higher management for immediate resolution.
- Prepared detailed reports on reservation trends providing useful insights.
- Coordinated event bookings successfully, ensuring specific requirements were met perfectly.
- Negotiated corporate reservation rates to meet client budget requirements.
Education
Diploma - IT
UNHCR
Damascus/ Syria 09.2019 - 12.2021
Skills
- Microsoft Excel
- Cash handling
- Payment Processing
- Refund and exchange processing
- Issue resolution
- Basic accounting
- Order taking
- Customer assistance
- Positive attitude
- Cash report creation
- Complaint management
- Customer Service
- Customer communication
- Troubleshooting network issues
- Training
- Network installation
- User training
- Staff assistance
- Problem solver
Languages
Arabic
Native
English
Upper intermediate
Timeline
Cashier
Masa Plaza Mall
01.2023 - 02.2024
Diploma - IT
UNHCR
09.2019 - 12.2021
Reservation executive
Adam for Traveling and Tourism
08.2019 - 12.2022
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