Maya Haider
Dubai
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
YKNP Marketing Management L.L.C, Dubai
07.2023 - 12.2023
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Office Administrator
Al Durra
02.2022 - 02.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
Front Desk Receptionist
Seif Beauty Clinic
01.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Service Specialist
Syriatel
01.2020 - 01.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
Bachelor of Engineering - Design And Production Engineering
Tishreen University
Syria, Lattakia06.2020
Skills
- Microsoft office
- Spreadsheet Management
- Customer Service
- Problem-solving abilities
- Systems and software programs
- Accuracy and Attention to Detail
Certification
Excel Skills for Business: Essentials - University of Michigan
Excel Skills for Business: Intermediate I - University of Michigan
Excel Skills for Business: Intermediate II - University of Michigan
Write Professional Emails in English - Georgia Institute of Technology
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Beginner (A1)
Timeline
Data Entry Specialist
YKNP Marketing Management L.L.C, Dubai
07.2023 - 12.2023
Office Administrator
Al Durra
02.2022 - 02.2023
Front Desk Receptionist
Seif Beauty Clinic
01.2021 - 01.2022
Customer Service Specialist
Syriatel
01.2020 - 01.2021
Bachelor of Engineering - Design And Production Engineering
Tishreen University
Excel Skills for Business: Essentials - University of Michigan
Excel Skills for Business: Intermediate I - University of Michigan
Excel Skills for Business: Intermediate II - University of Michigan
Write Professional Emails in English - Georgia Institute of Technology
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