MAYA KARAM
DUBAI
Summary
Equipped with a prestigious CIDESCO Beauty and Spa Management diploma and a diverse skill set, I am seeking a management position where I can utilize my expertise to drive organizational growth, optimize operational efficiency, and deliver exceptional customer experiences.
Overview
17
17
years of professional experience
Work History
Business Development & Reservation Manager
Travel and Tourism
12.2022 - 04.2023
- Utilize LinkedIn Sales Navigator to prospect and engage with potential clients in the tourism and photography industries
- Develop and implement a sales and marketing plan to increase revenue and drive growth for the company
- Build and maintain relationships with existing and new clients through regular communication and follow‑up
- Respond to client inquiries, provide quotes, and negotiate contracts
- Manage the reservation process from start to finish, ensuring a seamless experience for clients
- Collaborate with the team to ensure client satisfaction and address any issues or concerns
- Analyze market trends and identify new business opportunities to expand the company's reach
- Attend industry events and conferences to network and stay up‑to‑date on market developments
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Salon Manager
Le 8 Paris Beauty Salon
12.2021 - 11.2022
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Organized promotions to boost Product &Service sales, achieving 30% growth in revenues.
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
- Utilized best practices theory when selecting vendors and products.
Salon Manager
Magalies House of Queens
02.2019 - 08.2021
- Ordering and managing beauty products
- Arrange for regular maintenance services for all equipment
- Ensure all beauty treatments meet high quality standards
- Promote services, products, and discounts on social media
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
Clinic Coordinator
DR Claudine Nassr
11.2018 - 02.2019
- Preparing treatment rooms for clinical examinations
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted with documenting clinic activities and updated medical records.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Delivering compassionate support, attention, and assistance to patients and families
- Coordinating the daily administrative activities including scheduling, and patient medical record maintenance
Insurance Operation Officer
F.A.Hosri
11.2016 - 10.2018
- Marketing and acquiring new clients and cross selling existing clients
- Developing relationships with underwriters, claim officers
- Renewing or amending existing policies
- Gathering information from clients on their insurance needs and risk profile
- Assisting clients whether and when they need to make a claim on their policies
- Monitoring changes in the insurance market and in the clients' industry
Airport Ground Agent
Emirates Airline
01.2011 - 06.2016
- Identify and meet the standard and special service requirements of the passengers during check-in, transfer desk, special services and boarding gates by adhering to the set service
- Provide a proactive service to passengers prior to check-in such as, managing queues, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers, so that they are directed to the relevant check-in counters and are handled efficiently
- Initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of EK flights
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Visa & Purchasing Officer
Wild Discovery Travel & Tourism
03.2009 - 03.2010
- Receives and screens Visa applications and supporting documents for completeness and accuracy from a variety of sources, which entails the accurate handling of an extensive volume of applications
- Assists staff during the process of applying by providing information on visa procedures
- Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items
- Verifies receipt of items by comparing items received to items ordered
- In‑charge of office boys Administration department.
Tour Sales Officer
Anastasia Travel, Tourism
10.2006 - 10.2009
- Meets with clients to determine travel needs, budgets and preferences.
- Sells and coordinates transportation, accommodations, insurance, tours and activities.
- Advises clients regarding destinations, cultures, customs, weather and activities.
- Collects payments, books travel arrangements and pays applicable fees.
- Handles travel issues, conflicts, complaints, cancelations and refunds.
- Builds and maintains relationships with travel and tour vendors.
Education
CIDESCO Beauty & Spa Management -
ISAS International Beauty School
05.2023
Permanent Make-up artist -
Long Time Liner
LEBANON09.2020
Permanent Lashes -
Beauty
LEBANON09.2020
Laser Hair Body Removal -
BEAUTY SCHOOL
Lebanon09.2019
TRAVEL AND TOURISM
C.I.T
LEABNON01.2002
Skills
- Upselling
- Cost Planning
- Budget Management
- Staff Management
- Computer Skills
- Scheduling and Coordinating
- Task Delegation
- Staff Training
- Customer Relationship Management
- Performance Reviewing
- Hiring and Training
- Problem Resolution
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Business Development & Reservation Manager
Travel and Tourism
12.2022 - 04.2023
Salon Manager
Le 8 Paris Beauty Salon
12.2021 - 11.2022
Salon Manager
Magalies House of Queens
02.2019 - 08.2021
Clinic Coordinator
DR Claudine Nassr
11.2018 - 02.2019
Insurance Operation Officer
F.A.Hosri
11.2016 - 10.2018
Airport Ground Agent
Emirates Airline
01.2011 - 06.2016
Visa & Purchasing Officer
Wild Discovery Travel & Tourism
03.2009 - 03.2010
Tour Sales Officer
Anastasia Travel, Tourism
10.2006 - 10.2009
CIDESCO Beauty & Spa Management -
ISAS International Beauty School
Permanent Make-up artist -
Long Time Liner
Permanent Lashes -
Beauty
Laser Hair Body Removal -
BEAUTY SCHOOL
TRAVEL AND TOURISM
C.I.T
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