MAYA KARAM
Dubai
Summary
With several years of experience in front customer service and sales, along with a self-motivated and fast-learning attitude, I bring a prestigious CIDESCO Beauty and Spa Management diploma and a diverse skill set to the table. Actively seeking a management position where I can leverage my extensive background to propel organizational growth, enhance operational efficiency, and consistently deliver outstanding customer experiences.
Overview
17
17
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Business Development & Reservation Manager
Memoria Tour And Photography
12.2022 - 04.2023
- Meticulously managed group bookings for events and conferences, providing exceptional service tailored to each group''s needs.
- Collaborated with marketing teams to develop promotional offers that drove revenue growth.
- Resolved escalated customer issues promptly, maintaining positive brand reputation.
- Developed strong relationships with travel agencies and corporate clients, ensuring repeat business.
- Analyzed booking trends to forecast demand.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
Beauty Salon Manager
Le 8 Paris Beauty Salon
12.2021 - 11.2022
- Conducted regular performance evaluations of staff members to identify areas of improvement and provide constructive feedback.
- Set sales targets for staff members that motivated them to reach their individual goals while benefiting overall success of salon.
- Increased client retention by implementing loyalty programs and offering tailored promotions.
- Monitored salon finances closely, implementing cost-saving measures to maximize profitability.
- Conducted regular staff meetings, informing team members of new spa services and policies & Target.
- Boosted revenue through cross-selling .
- Enhanced customer satisfaction by providing exceptional customer service.
- Continuously updated knowledge on industry trends, bringing innovative ideas into the salon''s offerings.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Managed inventory effectively, reducing waste and ensuring timely product restocking.
- Organized promotions to boost sales, achieving 20 % growth in revenues.
- Optimized resource allocation by strategically scheduling staff shifts
- Provided staff coaching, mentoring to enhance performance and professional development.
- Oversaw salon employee performance, facility cleanliness, and sales.
Salon Manager
Magalie's House Of Queens Beauty Salon
02.2019 - 08.2021
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Promoted business through social media.
Clinic Coordinator
Clinic Dr Claudine Nassr
11.2018 - 02.2019
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Assisted with documenting clinic activities and updated medical records.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
Insurance Operation Officer
F.A Hosri
11.2016 - 10.2018
- Marketing and acquiring new clients and cross selling existing clients
- Developing relationships with underwriters, claim officers
- Renewing or amending existing policies
- Gathering information from clients on their insurance needs and risk profile
- Assisting clients with claim on their policies
Senior Airport Services Agent
Emirates Airlines
01.2011 - 06.2016
- Fostering a supportive team environment .
- Coordinated luggage handling procedures.
- Monitored gate activities closely, proactively addressing potential delays or disruptions for smoother operations.
- Streamlined boarding processes , ensuring on-time departures and arrivals.
- Resolved customer complaints professionally.
- Provided passenger assistance at gate areas, check in & transfer desk .
- Used airline computer system to create airline tickets and boarding passes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Operations Coordinator
Freight Zone International
01.2010 - 01.2011
- Provide information to customers in a proactive manner in order to meet their information needs.
- Maintain adequate day-to-day communication and coordination with and on behalf of customer and the FSL Cargo Organization. Maintain up to date customer data base.
- Take and make orders for defined products and process bookings according to agreed procedures and guidelines.
- Pro-active call on all existing customers with regular business , deep selling accounts, generating new business/customers.
Visa & Purchasing Officer
Wild Discovery Travel & Tourism,
03.2009 - 03.2010
- Screens Visa applications and supporting documents for completeness.
- overseeing 7 Branches for visa applications.
- Supervising the office boy team and overseeing their responsibilities, including the delivery of visas and the collection of documents from the embassy.
- Assists staff during the process of applying by providing information on visa procedures
- Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items Verifies receipt of items by comparing items received to items ordered In‑charge of office boys Administration department.
Sales Officer
Anastasia Travel & Tourism
10.2006 - 10.2009
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Implemented cross-selling techniques by offering activities and upgrade on Hotels.
- Meets with clients to determine travel needs, budgets and preferences.
- Sells and coordinates transportation, accommodations, insurance, tours and activities.
- Collects payments, books travel arrangements and pays applicable fees.
- Handles travel issues, conflicts, complaints, cancellation and refunds.
- Builds and maintains relationships with travel and tour vendors.
Education
CIDESCO Beauty & Spa Management - BEAUTY
ISAS, International Beauty School
DUBAI 04.2001 -
Permanent Make-up Artist - Beauty
Long Time Liner
LEBANON 04.2001 -
Travel & Tourism - Airline
C.I.T
04.2001 -
Skills
Certification
LAMINATION EYELASH AND EYEBROW
Timeline
Business Development & Reservation Manager
Memoria Tour And Photography
12.2022 - 04.2023
Beauty Salon Manager
Le 8 Paris Beauty Salon
12.2021 - 11.2022
Salon Manager
Magalie's House Of Queens Beauty Salon
02.2019 - 08.2021
Clinic Coordinator
Clinic Dr Claudine Nassr
11.2018 - 02.2019
Insurance Operation Officer
F.A Hosri
11.2016 - 10.2018
Senior Airport Services Agent
Emirates Airlines
01.2011 - 06.2016
Operations Coordinator
Freight Zone International
01.2010 - 01.2011
Visa & Purchasing Officer
Wild Discovery Travel & Tourism,
03.2009 - 03.2010
Sales Officer
Anastasia Travel & Tourism
10.2006 - 10.2009
CIDESCO Beauty & Spa Management - BEAUTY
ISAS, International Beauty School
04.2001 -
Permanent Make-up Artist - Beauty
Long Time Liner
04.2001 -
Travel & Tourism - Airline
C.I.T
04.2001 -
Similar Profiles
Serathina TaueseSerathina Tauese
Caregiver at Opus MemoriaCaregiver at Opus Memoria
Kyle HowellKyle Howell
Print Production Specialist at Memoria PressPrint Production Specialist at Memoria Press
Janella EmanuelJanella Emanuel
Surgical OB Technician at Memoria HospitalSurgical OB Technician at Memoria Hospital
MOHAMMED ANASMOHAMMED ANAS
Freelancer at Stefab.comFreelancer at Stefab.com
ERICK SAIMON MMBAGAERICK SAIMON MMBAGA
Ramp Operations Team Leader at Dnata, The Emirates GroupRamp Operations Team Leader at Dnata, The Emirates Group