Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

MAYA MADHUSOODANAN

Al Warqa 1,UAE

Summary

IT management professional driven by results, possessing over six years of experience in project management and operational improvement. Adept at transforming business needs into practical plans and refining processes, a talent now applied within Human Resources. Recently completed MBA in HR and ready to utilize robust analytical and strategic skills in HR positions, focusing on innovative solutions that elevate talent management and organizational performance.

Overview

9
9
years of professional experience
24
24
years of post-secondary education
1
1
Certification

Work history

Junior Business Analyst Trainee

Brainnest Business Development Service
Bremen, Germany
07.2021 - 08.2021
  • Successfully completed trainings on important business-related topics like Financial Analysis and Business Analysis
  • Practical experience in preparing business process document in order to clarify issues in business and propose approaches for process redesign
  • Successfully attained knowledge on basics and importance of business analysis and the role of business analyst in an organization
  • Experience in preparing Business plan for a start-up project.

Java Developer

Tata Consultancy Services Ltd
Mumbai, India
02.2017 - 08.2018
  • Planned strategies and implementation plans designed for maximum return at the lowest possible cost
  • Directed daily operations, analyzing workflow, establishing priorities, developing standards & setting deadlines
  • Redesigned Avis Budget Car Rentals mobile app for US, Australia and New Zealand
  • Accountable for assessing and reviewing the older version of the app to identify defects and shortcomings; establishing & maintaining effective working relationships with a diverse team
  • Successfully rectified defects and developed enhancements and features for the app, streamlining the app's performance to reduce the app's failure
  • Testing the application features to ensure requirements are met
  • Cooperating with stakeholders to set the right expectations and provided regular updates of progress
  • Training and mentoring the team and the team members in terms of their job performance.

Application Support Engineer

Tata Consultancy Services Ltd
Chennai, India
09.2012 - 12.2016
  • Held accountable for interacting with clients via mail, calls, or IMs to identify issues and provide solutions for the same; assessed recurring problems and create knowledge articles on how to rectify such issues
  • Networked with multiple third-party vendors to resolve client issues
  • Working knowledge in UNIX, Shell Scripting, C, Java with domain knowledge in Retail Industry
  • Offered business knowledge in Supply chain management (Warehouse management system and Transportation management system)
  • Entrusted with the overall accountability of coordinating with multiple stakeholders like Management, clients, vendors, development, and infrastructure team to identify and resolve production issues
  • Assessed severity of issues and maintain a timeline of events to provide a complete picture of the problem; sent out notifications and updates at defined intervals so that all stakeholders are made aware of the development
  • Scheduled root cause analysis calls with stakeholders in case of high severity issues; documented, maintained, and regularly updated issue trackers; formulated and published weekly reports containing relevant information
  • Represented support team in calls and provided valuable insight into new features that could improve the system
  • Presented performance reviews and updates to higher Management
  • Mentored new associates and train them on tasks and responsibilities.

Education

Master of Business Administration - Human Resources

Learners University College, Swiss School of Management
Dubai, UAE
04.2001 - 07.2025

Bachelor of Technology - Computer Science

College of Engineering Chengannur, Cochin University of Science and Technology
Kerala,India
04.2012

Skills

  • Business analysis and requirements gathering
  • Analytical skills
  • Knowledge article and training content creation
  • Application support
  • Efficient in MS office

Accomplishments

  • Bestowed with Excellence award in performance by Management for redesigning Avis Budget Car Rentals mobile app
  • Recognized and recommended by the client (Target Corporation) for exemplary support during peak season; recognized by Management for resolving a large number of issues and for showing initiative to take up responsibilities

Certification

  • Google Project Management: Professional Certificate
  • Associate Professional in Human Resources (aPHR), HRCI (In Progress, Expected Completion: Oct 2025)

Languages

Malayalam
Native language
English
Advanced
C1
Hindi
Upper intermediate
B2
French
Intermediate
B1
Tamil
Elementary
A2

Timeline

Junior Business Analyst Trainee

Brainnest Business Development Service
07.2021 - 08.2021

Java Developer

Tata Consultancy Services Ltd
02.2017 - 08.2018

Application Support Engineer

Tata Consultancy Services Ltd
09.2012 - 12.2016

Master of Business Administration - Human Resources

Learners University College, Swiss School of Management
04.2001 - 07.2025

Bachelor of Technology - Computer Science

College of Engineering Chengannur, Cochin University of Science and Technology

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MAYA MADHUSOODANAN