Maya Majdalani
Sharjah,Sharjah
Summary
Organized and dependable , successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Marketing Manager / Domestic Market / East Africa
BeauteLuxe Group
Dubai
10.2024 - Current
- Devised product launch plans, ensuring successful market entry and uptake.
- Streamlined internal processes to boost efficiency within marketing department.
- Enhanced brand awareness through innovative promotional activities, which led to a sales increase of 10% within 3 months
- Oversaw event management, delivering impactful experiences for attendees.
- Managed social media campaigns, increasing online presence significantly by 15% within 3 months campaign.
- Facilitated 10 training sessions to cultivate team skill development within the period of 6 months.
- Coordinated with sales department to improve lead generation efforts.
- Conducted East African market research, identifying emerging trends and opportunities.
- Directed content creation, boosting organic traffic on digital platforms, with views reaching up to +100K within 1 month.
- Negotiated contracts with clients, influencers, and ambassadors, resulting in mutually favourable partnerships and increased growth.
- Developed marketing plans to support department strategies.
Retail Marketing Lead
Medicina Group of Pharmacies
Dubai, United Arab Emirates
09.2018 - 11.2023
- Represented organization to public at trade exhibitions and conventions, driving awareness of different Health Topics .
- Supported front-line sales teams with well-coordinated administrative operations.
- Optimized sales methods to best engage, acquire and retain customers.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Managed team of Merchandising staff, driving performance with motivational strategies to exceed sales targets.
- Managed 115 Pharmacies Marketing plans and Merchandising management.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments which lead to sale increase by 25% .
Retail Area Supervisor
Medicina Group of Pharmacies
Dubai ,Sharjah & Al Ain, United Arab Emirates
04.2016 - 08.2018
- Coordinated business operations, and hit target 102% in 2016
- Enabled smooth operations, managing staff rota's to guarantee optimal coverage.
- Reinforced customer service practices, improving customer satisfaction levels.
- Coached, managed and developed 50 pharmacists and Beauty Advisors to consistently meet and exceed individual KPIs.
- Drove continuous improvement by ensuring timely, accurate reporting of near misses, incidents and accidents.
- Conducted routine tours through operating areas to verify safe and efficient operations.
- Conducted number of tie ups with clinics & doctors around pharmacies to drive Rx Business .
- Maintained positive staff relations and conditions of employment , boosting staff retention with number of 90% of team .
- Rotated merchandise and displays to feature new products and promotions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Encouraged all employees within department to present positive, exemplary image to customers.
- Recruited and trained department staff to boost employees productivity.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed empowering employee culture focused on equipping staff to independently meet customer needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Delivered tailored assistance to customers with disabilities.
- Generated Key Performance Indicator reporting to drive better performance.
- Completed duties to deliver on targets with accuracy and efficiency.
- Monitored and updated stock levels and inventory databases.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Improved efficiency and productivity by acquiring new skills.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Pharmacy Manager
Medicina Group of Pharmacies
Sharjah, United Arab Emirates
06.2015 - 05.2016
- Audited staff, services, systems, records and standards regularly to identify areas for improvement.
- Managed to serve over 80 customers per day .
- Maximized pharmacy teams' productivity through strategic staff planning.
- Provided prescription guidance to patients and supported members of team in doing same.
- Identified new business development opportunities to achieve consistent growth.
- Focused on keeping wait time down and oversaw communications with patients.
- Confirmed all registers are kept up to date, including controlled drug, private prescription and special orders.
- Oversaw day-to-day management of pharmacy and staff to maintain smooth running of all tasks and services.
- Coached and mentored more than 15 new joiners & trainees .
- Developed pharmacy sales, services and profitability in cost-effective and safe manner.
Education
Master of Business Administration - Marketing
International Business Academy of Swizerland
Swizerland 11.2022 - 03.2024
Bachelor of Science - Pharmacy
Ajman University of Science & Technology - AUST
United Arab Emirates08.2002
Skills
- Retail marketing
- Relationship & Communication management
- Business development
- Presentations and proposals
- Marketing campaign management
- Strategic planning
- Communications management
Accomplishments
- Achieved the number 1 award DUPHAT in 2022 & 2023 by completing participating in the event and being responsible for activities on the booth with full commitment and efficiency.
- Supervised teams of Merchandising & Graphic Designers .
- Responsible for the Group Retail Marketing for 3 years .
- Documented and resolved appearance & ambience of the pharmacies which led to standardized look & clients attention .
- Collaborated with a number of governmental sectors to participate in CSR campaigns which resulted in the development of the group brand as trusted healthcare sector .
Trainings & Courses
Currently on the stage of MBA in Marketing course from the International Business Academy of Switzerland .
Hold a Mini MBA from the International Business Management Institute in 09-03-2022.
Completed trainings in :
Customer Service (08/2014)
Conference/Issuer of the certificate
Body Language (11/2017)
Conference/Issuer of the certificate
Selling Skills (12/2015)
Conference/Issuer of the certificate
First Time Manager (01/2018)
Conference/Issuer of the certificate
Leadership (08/2019)
Conference/Issuer of the certificate
Marketing Principle Training (11/2019)
Conference/Issuer of the certificate
Coaching (09/2018)
Conference/Issuer of the certificate
Finance for Non Financial (02/2020)
Conference/Issuer of the certificate
Timeline
Marketing Manager / Domestic Market / East Africa
BeauteLuxe Group
10.2024 - Current
Master of Business Administration - Marketing
International Business Academy of Swizerland
11.2022 - 03.2024
Retail Marketing Lead
Medicina Group of Pharmacies
09.2018 - 11.2023
Retail Area Supervisor
Medicina Group of Pharmacies
04.2016 - 08.2018
Pharmacy Manager
Medicina Group of Pharmacies
06.2015 - 05.2016
Bachelor of Science - Pharmacy
Ajman University of Science & Technology - AUST
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