MAYAVEL KALIYAN
Dubai
Summary
Adept IT Manager with a proven track record at Faisal Al Nusif Trading CO LLC, enhancing IT infrastructure and information security. Spearheaded system upgrades and optimized network efficiency, achieving significant user satisfaction improvements. Skilled in technical troubleshooting and interpersonal communication, adept at leading teams to meet project milestones through analytical skills and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Manag
Faisal Al Nusif Trading CO LLC
02.2019 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented and maintained technology and software budget.
- Designed and implemented TSQL queries for reporting and complex solution development.
- Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
- Designed and implemented stored procedures, triggers, and views for enhanced functionality within applications.
- Managed database upgrades and migrations, ensuring minimal impact on end users and maintaining data consistency.
- Improved data accuracy within the ERP system by establishing consistent data entry practices across departments.
- Achieved project milestones consistently, meeting deadlines through effective time management and resource allocation strategies.
- Ensured regulatory compliance while configuring ERP modules according to industry standards and best practices.
- Provided ongoing support to end-users, resolving issues promptly and ensuring optimal system functionality.
- Collaborated with cross-functional teams to ensure smooth integration of ERP software with existing systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Education
Master of Science - Computer Science
Bharathidasan University
Perambalur, Tamil Nadu, India03.2000
Bachelor of Science - Computer Science
Bharathidasan University
Urumu Dhanalakshmi College03.1998
Skills
- IT Infrastructure
- Information Security
- Operating system management
- Application support
- Technical Troubleshooting
- Business Analysis
- Network Administration
- Software Development
- Problem-Solving
- User Support
- Interpersonal Skills
- Project Leadership
- Analytical Skills
- Adaptability
- Excellent Communication
Certification
- MCSE - Microsoft System Certified Engineer
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Hindi
Intermediate (B1)
Malayalam
Intermediate (B1)
Timeline
IT Manag
Faisal Al Nusif Trading CO LLC
02.2019 - Current
Master of Science - Computer Science
Bharathidasan University
Bachelor of Science - Computer Science
Bharathidasan University
- MCSE - Microsoft System Certified Engineer
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