Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mayed Abbas

Mayed Abbas

DUBAI

Summary

Professional with keen focus on team collaboration and achieving results. Skilled in managing front office operations, enhancing guest satisfaction, and optimizing administrative processes. Strong communication and problem-solving abilities, adaptable to changing needs and reliable in all situations. Prepared to make significant impact by leveraging organizational skills and customer-centric approach. Demonstrated leadership and communication skills in coordinating team efforts and resolving guest concerns.

Overview

5
5
years of professional experience

Work History

Assistant Front Office Manager

Jumeirah Beach Hotel
06.2025 - Current
  • Balanced daily cash transactions, accurately maintaining financial records for front office department.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Streamlined check-in and check-out processes for a smoother guest experience.

Duty Manager

Jumeirah Beach Hotel
04.2024 - 06.2025
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled VIP clientele and WGS guests
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.

Digital Client Experience and Wealth Management

Citi Bank
01.2022 - Current
  • Digital Marketing
  • Comparing marketing strategies amongst competitors
  • Comparing Loans, Credit Cards, and Wealth Management sections on their websites
  • Mystery Shopper x2Projects
  • Conducted mystery shopper of all banks in MOE
  • Analysed Citi Gold lounge

Front Office Internship

Caesar’s Palace Bluewater’s Dubai
08.2020 - 01.2021
  • Guest Relations
  • Enhancing guest experience
  • Resolving guest complaints
  • Arrival/Departure Calls
  • Reception
  • Check in and Check out
  • Helping guests with enquires
  • Completing guests’ transactions
  • Telephone Operator
  • Answering phone calls from guests in-house and external
  • Helping guests with their requests
  • Reviewing guests reviews on TripAdvisor and Booking.com
  • Rooms Reservations
  • Booking guests stay directly
  • Product knowledge of hotel

Education

BBA -

Emirates Academy of Hospitality Management
Dubai
01.2022

Foundation Year -

University of Birmingham
Birmingham, United Kingdom
01.2019

International School of Arts And Science
Dubai
01.2018

Skills

  • Exceptional communication and networking skills
  • Successful working in a team environment, as well as independently
  • Ability to work under pressure and multi-task
  • Staff management
  • Project management
  • Customer service
  • Staff training and development
  • Operations management
  • Employee management

Timeline

Assistant Front Office Manager

Jumeirah Beach Hotel
06.2025 - Current

Duty Manager

Jumeirah Beach Hotel
04.2024 - 06.2025

Digital Client Experience and Wealth Management

Citi Bank
01.2022 - Current

Front Office Internship

Caesar’s Palace Bluewater’s Dubai
08.2020 - 01.2021

BBA -

Emirates Academy of Hospitality Management

Foundation Year -

University of Birmingham

International School of Arts And Science

Similar Profiles

CREATE PROFILE
Mayed Abbas