Mayflower Barrientos
Dubai
Summary
Highly qualified with a total of 18 years experience in the field of compliance, customer service, operation, administration and shipping. Demonstrates positive attitude, good ethics, loyalty and dedication with effective communication and coordination with subordinates with high regard for quality, efficiency and effectiveness in all aspects of work. Diplomatic and tactful with professionals and non-professionals at all levels.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
VAT Compliance Coordinator
TROUVAY & CAUVIN Gulf FZCO
04.2018 - Current
- Ensures VAT compliance by controlling all sales invoices for the company and its exclusive agent TROUVAY & CAUVIN Engineering Supply-LLC.
- Stays current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Improves compliance by developing and implementing comprehensive policies and procedures.
- Provides the Administration team with guidance on any additional documentation required for VAT compliance.
- Provides necessary information to Accounts in order to prepare periodical VAT return documents promptly and avoid errors/ penalties.
- Provides a comprehensive VAT advisory training/ workshop service to all relevant persons, and in particular to Administration and Sales team, on regular basis.
- Alerts the Accounts Senior Manager whenever deviation is noticed and provides follow-up (assistance, training, regularization…) to ensure such deviation do not occur again.
- Compiles necessary information as per UAE Federal Tax Authority requirements
Administration and Shipping Coordinator
TROUVAY & CAUVIN Gulf B.S.C. (c.)
05.2014 - 04.2018
- Reviewed the sales order in X3 and ensures all information is entered by sales in charge and meets the customer order requirements.
- Followed-up the overseas and local supplier orders. Closely track with the supplier as per the production schedules and notified customer for inspection on overseas orders.
- Coordinated with customer and supplier for administrative & shipping instructions.
- Raised purchase order in X3 for freight & transport services and work orders to VAC/Yard to perform additional work whenever it is required.
- Reported any customer complaints to the line manager or sales manager and determined ways to resolved issues.
- Provided monthly invoicing forecast and regular update in X3.
- Reviewed acknowledgment or receipt from overseas suppliers concerning production status.
- Responsible for logistic and shipping arrangements.
Operations Assistant
TROUVAY & CAUVIN Gulf B.S.C. (c.)
11.2009 - 05.2014
- Responsible for the general local procurement of office and yard supplies.
- Coordinated travel arrangements for team members, senior management, clients resulting in seamless business trips with minimal disruptions to daily operations.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Secretarial & administrative work for the CEO.
Secretary/ Receptionist
Trouvay & Cauvin Gulf B.S.C. (c.)
08.2007 - 11.2009
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Relations Assistant
Ford Libis
12.2005 - 02.2007
- Collaborated with team members to identify areas of improvement in customer service, resulting in higher satisfaction ratings.
- Implemented efficient procedures for handling customer inquiries, leading to quicker response times and increased satisfaction rates.
- Analyzed customer feedback to identify trends and make recommendations for improvements in products or services offered.
- Provided thorough follow-up support after initial interactions to ensure ongoing client satisfaction and continued business relationships.
- Updated account information to maintain customer records.
Receptionist/ HR Support
Tokyo Tokyo Inc.
05.2005 - 12.2005
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Ensured knowledge of staff movements in and out of organization.
- General administrative and clerical support.
- Scheduled appointments and maintained appointment diary either manually or electronically and organized meetings,
Education
Bachelor of Elementary Education -
Filamer Christian College
03.2002
Skills
- Communication
- Ability to Work Under Pressure
- Time Management
- Adaptability
- Compliance monitoring
- Time management
- Attention to detail
- Data analysis
- Organizational Skills
- Excellent Communication
- First Aid/CPR
- Task Prioritization
Certification
- HSBC Trade Awareness Workshop-18th June 2017
- Emergency First Aid/ Including CPR -Euro Link Safety Training Center-16th June 2019
- Emergency First Aid/ Including CPR-Euro Link Safety Training Center-16th June 2021
- Highfield Level 3 International Award in Emergency First Aid at Work-HSEI Middle East Safety Consultancy Training-13th June 2023
Timeline
VAT Compliance Coordinator
TROUVAY & CAUVIN Gulf FZCO
04.2018 - Current
Administration and Shipping Coordinator
TROUVAY & CAUVIN Gulf B.S.C. (c.)
05.2014 - 04.2018
Operations Assistant
TROUVAY & CAUVIN Gulf B.S.C. (c.)
11.2009 - 05.2014
Secretary/ Receptionist
Trouvay & Cauvin Gulf B.S.C. (c.)
08.2007 - 11.2009
Customer Relations Assistant
Ford Libis
12.2005 - 02.2007
Receptionist/ HR Support
Tokyo Tokyo Inc.
05.2005 - 12.2005
Bachelor of Elementary Education -
Filamer Christian College
- HSBC Trade Awareness Workshop-18th June 2017
- Emergency First Aid/ Including CPR -Euro Link Safety Training Center-16th June 2019
- Emergency First Aid/ Including CPR-Euro Link Safety Training Center-16th June 2021
- Highfield Level 3 International Award in Emergency First Aid at Work-HSEI Middle East Safety Consultancy Training-13th June 2023
Personal Information
Date of Birth: 05/16/81
Professional References
Mr. Caracial Fernandes
TROUVAY & CAUVIN Gulf FZCO
Project Coordination Manager
+971507540203
Mr. Wilfred Diaz
TROUVAY & CAUVIN Gulf FZCO
Operations Manager
+971566762161
Personal Information
Date of Birth: 05/16/81
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