MAYLENE U. ROJO
Al Nahda Dubai
Summary
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
SENIOR SETTLEMENT ASSOCIATE
AEL BUSINESS SOLUTIONS
06.2014 - Current
- Improved customer satisfaction by providing timely and accurate technical support.
- Resolved complex technical issues for better system performance and reliability.
- Implemented monitoring tools to proactively identify potential system failures and address them before impacting customers.
CUSTOMER SERVICE ASSOCIATE
TELLER –EQUICOM SAVINGS BANK
11.2013 - 05.2014
- Perform financial transaction over the counter that includes encashment, deposits, withdrawals and other miscellaneous
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
FOOD AND BEVERAGE CASHIER/ WAITRESS
FARAH LEISURE PARKS MANAGEMENT L.L.C
10.2010 - 10.2011
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Streamlined the ordering process for increased accuracy and reduced wait times.
CUSTOMER SERVICE ASSOCIATE-TELLER
BPI FAMILY SAVINGS BANK
03.2008 - 10.2010
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Bachelor of Science - Business Administration, Banking and Finance
ADAMSON UNIVERSITY, DR. ARCADIO SANTOS NATIONAL HIGHSCHOOL
PHILIPPINES03.2004
Skills
- Strong written and verbal communication skills
- Efficiently prioritize tasks, meet deadlines, and adapt to changing priorities
- Comfortable working in dynamic environments and quickly learning new technologies or processes
- Proficient in using tools like Excel, power point proficiency
Timeline
SENIOR SETTLEMENT ASSOCIATE
AEL BUSINESS SOLUTIONS
06.2014 - Current
CUSTOMER SERVICE ASSOCIATE
TELLER –EQUICOM SAVINGS BANK
11.2013 - 05.2014
FOOD AND BEVERAGE CASHIER/ WAITRESS
FARAH LEISURE PARKS MANAGEMENT L.L.C
10.2010 - 10.2011
CUSTOMER SERVICE ASSOCIATE-TELLER
BPI FAMILY SAVINGS BANK
03.2008 - 10.2010
Bachelor of Science - Business Administration, Banking and Finance
ADAMSON UNIVERSITY, DR. ARCADIO SANTOS NATIONAL HIGHSCHOOL
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