MAYS HAMZAH TAWFIQ MOHAMMAD
Sharjah,UAE
Summary
Computer Information Systems graduate from Yarmouk University, Irbid, Jordan, with a focus on information retrieval. Successfully completed a comprehensive graduation project titled "Evaluating Translation Techniques in Cross-Language Information Retrieval," showcasing expertise in Java development within the Eclipse environment. Passionate about leveraging technology to bridge linguistic barriers and optimize information access.
Experienced and results-driven Project Manager with a proven track record of leading cross-functional teams to success. Skilled in planning, directing, and optimizing operations across diverse departments. Known for driving continuous process improvements and ensuring efficient production aligned with quality standards. Adept at problem-solving and providing strategic solutions to complex challenges.
With three years of project management experience, adept at overseeing projects from inception to completion, consistently exceeding expectations in terms of timeliness, budget adherence, and client satisfaction. Possesses a solid understanding of technical and IT systems, enabling effective leadership and decision-making in dynamic project environments.
Reputation for achieving profit and performance targets while fostering a culture of collaboration, accountability, and excellence. Strong organizational and leadership skills, demonstrated through successful mentoring and empowerment of high-performing teams. Committed to driving business progress through strategic planning, innovation, and continuous improvement initiatives.
Overview
11
11
years of professional experience
Work history
IT Programme Manager
Emirates School Establishment
Dubai
08.2023 - Current
- Set team priorities, maintained schedules and monitored performance for optimum results.
- Applied impact and gravitas in influencing decision-making and programme direction.
- Collaborated with senior stakeholders and external partners, influencing direction in complex environments.
- Developed and implemented strategies for optimising performance and efficiency in transformation programmes.
- Pioneered the development and launch of a bespoke CRM system, which supported a 50% uptick in customer satisfaction scores due to enhanced personalization.
- Championed a company initiative to streamline project reporting using BI tools, resulting in a 20% time-saving for project managers when generating insights.
- Negotiated and secured a grant for the implementation of innovative AI technology, which automated routine tasks and increased productivity by 15%.
Project manager
Emirates School Establishment
Dubai
10.2021 - 07.2023
- Built and nurtured professional relationships with wide range of stakeholders.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Used project management tools and techniques for positive, successful outcomes.
- Managed a mission-critical transition to a data-driven decision-making process, uplifting the analytical capabilities of the business with the introduction of a custom DSS.
- Coordinated a diverse project team in the successful execution of an office automation project, which improved workforce efficiency by 25%.
- Spearheaded the company's first move to a public cloud platform, achieving a 20% cost saving and enhanced scalability for future growth.
DEVELOPER
Emirates Schools Establishment
Dubai
05.2017 - 09.2021
- Verified and resolved bug reports and issues.
- Learned multiple coding languages and development frameworks to serve needs of changing development program.
- Conducted rigorous root-cause analyses to identify and correct software issues.
- Engaged clients to understand software design requirements and advise on best-fit options.
- Trained teams on new software programmes to limit operational disruption.
- Worked with UX/UI designers to implement visually appealing and user-friendly interfaces.
- Maintained project momentum by providing detailed progress reports and milestone updates to key stakeholders.
- Managed development lifecycles, from conceptualisation through design, testing and deployment.
- Documented standard development procedures and trained new personnel on requirements.
TEACHER ASSISTANCE
Yarmouk University\ Irbid-Jordan
09.2013 - 01.2015
- Optimised shopping experience, providing friendly, efficient in-store assistance to ensure customer comfort.
- Extended assistance to guests with disabilities or special requests to accommodate needs.
- Arranged cover during staff absence using reputable supply teachers.
- Collaborated with other teachers to develop, implement and assess IEP plans.
- Supported station teams with administrative assistance, filing paperwork, photocopying and organising document libraries.
WEB DEVELOPER
Alnakhwatha IT Company, Irbid
08.2014 - 11.2014
- Created custom websites by harnessing HTML, CSS and JavaScript skills.
- Managed databases with strong SQL skills.
- Developed and implemented architectures for web applications.
- Improved web development plans to achieve client requirements within assigned timeframes.
- Worked with UX/UI designers to implement visually appealing and user-friendly interfaces.
- Maintained excellent knowledge of emerging multimedia technologies and trends to meet client demand.
- Documented software specifications, aiding in future troubleshooting and updates.
- Managed projects to develop high-performing platforms with optimum frameworks.
DESIGNER TRAINER
Alshboul IT Company, Irbid
07.2014 - 09.2014
- Met client deadlines through excellent workload planning and prioritisation.
- Executed high quality designs using allocated resources and budget.
- Devised design solutions to meet client brief requests.
- Standardised style guides to achieve cohesive brand identity.
- Worked with marketing teams to visually represent brand messages across various channels and platforms.
- Developed design guidelines and standards to maintain consistency across projects.
- Improved creative processes through effective collaboration with graphics and design teams.
TRAINER
Zezia Academy, Irbid
01.2014 - 05.2014
- Monitored employee progress, offering feedback to management on additional training requirements.
- Assigned training exercises and skill assessments to newly hired employees.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Facilitated soft skills training, improving communication and interpersonal abilities.
- Prepared training materials and supplemental aids to support employee comprehension.
- Analysed training requirements at individual, team and organisational level.
- Developed effective training manuals, modules and teaching aids.
Education
General Secondary -
The Second Secondary School in Yanbu Industrial
KSA /2005 - /2007
Teacher Training Program, Arduino, Autodesk Fusion 360, Edware and Edpy, Python). Adobe After Effects - Oxford Adobe Photoshop - Oxford Adobe Flash - Oxford - undefined
Master's Degree - Computer Information Systems
Yarmouk University
Irbid08.2014
Bachelor's Degree, Information Retrieval, Object Oriented Programming, Testing, Networking, Software Engineering - Information Technology - Computer Information Systems (CIS
Yarmouk University
Irbid08.2011
Skills
- Leadership and Team Management: Proficient in leading and motivating cross-functional teams to achieve project goals Skilled in conflict resolution and performance management
- Stakeholder Management: Exceptional ability to engage with stakeholders at all levels, ensuring alignment of project objectives with organizational goals
- Problem-Solving and Decision Making: Effective problem solver with a strategic mindset Experienced in analyzing complex issues and making informed decisions to drive project success
- Adaptability and Continuous Learning: Highly adaptable with a strong aptitude for learning Quick to acquire new skills and knowledge to stay ahead in a rapidly evolving industry
- Project Management Tools and Methodologies: Proficient in MS Project and Agile methodologies such as Scrum Experienced in Agile transformation projects and Agile testing
- Technical Understanding: Possess a solid understanding of technical concepts and IT systems Effective communicator with technical teams, facilitating seamless collaboration
- Certifications: Pursuing PMP (Project Management Professional) certification to further enhance project management competencies and credentials
- Good communication skills with users at all levels Achieving the targets and milestones Effective and efficient problem solver with open mind High ability for learning
- Windows (Professional and Server), DOS
- Microsoft Office, MS project
- PHP, HTML, front page, level- excellent
- Lead generation
- Strategic Planning
- Scrum transformation projects
- Agile environment testing
- Agile project delivery
- Project planning and coordination
Languages
English
Upper intermediate
B2
Arabic
Native
Accomplishments
- Documented and resolved compatibility issues between legacy and modern systems within a nine-month timeframe, significantly contributing to streamlined operations and increased efficiency.
- Identified discrepancies in data transfer protocols between legacy and modern systems, causing delays and errors in data processing.
- Collaborated with cross-functional teams to develop and implement a middleware solution for seamless data integration, ensuring compatibility and data consistency across platforms.
- Reduced data processing time by 30% and minimized error rates by 50%, resulting in improved operational efficiency and cost savings for the company.
Timeline
IT Programme Manager
Emirates School Establishment
08.2023 - Current
Project manager
Emirates School Establishment
10.2021 - 07.2023
DEVELOPER
Emirates Schools Establishment
05.2017 - 09.2021
WEB DEVELOPER
Alnakhwatha IT Company, Irbid
08.2014 - 11.2014
DESIGNER TRAINER
Alshboul IT Company, Irbid
07.2014 - 09.2014
TRAINER
Zezia Academy, Irbid
01.2014 - 05.2014
TEACHER ASSISTANCE
Yarmouk University\ Irbid-Jordan
09.2013 - 01.2015
General Secondary -
The Second Secondary School in Yanbu Industrial
/2005 - /2007
Teacher Training Program, Arduino, Autodesk Fusion 360, Edware and Edpy, Python). Adobe After Effects - Oxford Adobe Photoshop - Oxford Adobe Flash - Oxford - undefined
Master's Degree - Computer Information Systems
Yarmouk University
Bachelor's Degree, Information Retrieval, Object Oriented Programming, Testing, Networking, Software Engineering - Information Technology - Computer Information Systems (CIS
Yarmouk University
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