May Thu Kyaw
Deira, Dubai
Summary
Dynamic and results-driven Waitress with a proven track record at Central Hotel, adept in customer service and upselling techniques. Excelled in team collaboration and hospitality service, significantly boosting revenue through strategic food and beverage pairings. Skilled in safe food handling and adept at managing customer dietary needs, ensuring satisfaction and safety.
Overview
3
3
years of professional experience
Work History
Waitress
Central Hotel
09.2021 - 04.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Arts - Myanmar Major (Third Years)
Yadanarbon University
Mandalay, Myanmar12.2019
Skills
- Customer Service
- Strong multitasking
- Safe Food Handling
- Upselling techniques
- Complaint resolution
- Menu presentation
- Sales Techniques
- Hospitality service expertise
- Team Collaboration
- Allergy awareness
- Menu Recommendations
- Food and beverage pairings
Languages
English
Intermediate (B1)
Additional Information
• Passport No. : MI951382
• Date of Birth : 23 May 2000
• Religious : Buddhist
• Language : English & Burmese
• Visa Type : Visit Visa
• Gender : Female
• Martial Status : Single
Timeline
Waitress
Central Hotel
09.2021 - 04.2024
Bachelor of Arts - Myanmar Major (Third Years)
Yadanarbon University
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