Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Coordinator at International Patient Care
DOH
Abu dhabi
2020.04 - 2022.05
Acts as the patient liaison between the medical and non-medical staff.
Balances the needs of the patient and the hospital.
Coordinates post-operative care for patients.
Coordinates and communicates information regarding, visas, travel, accommodations and transfers.
Delivered services to customer locations within specific timeframes.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Identified issues, analyzed information and provided solutions to problems.
Proved successful working within tight deadlines and fast-paced atmosphere.
Offered friendly and efficient service to patients, handled challenging situations with ease.
Developed team communications and information for meetings.
Orients and educates patients on the facility and Healthcare experience.
Collaborates with all hospital staff to ensure patient safety and a service of excellence.
CSR Trainee , Contact Center
Daman nation health insurance
Abu Dhabi
2021.01 - 2021.03
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Attended telephone skills and program information training sessions to boost aptitude.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Educated customers on company systems, form completion and access to services.
CSR , Contact Center Department
NOON
Dubai
2019.05 - 2020.02
Provided primary customer support to internal and external customers.
Offered advice and assistance to customers, paying attention to special needs or wants.
Updated account information to maintain customer records.
Recorded account information to open new customer online accounts.
Answered questions about store policies and addressed customer concerns.
Assisted customers with prompt and polite support via telephone.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Worked closely with shift manager to solve problems and handle customer concerns.
Increased sales and customer satisfaction through personalized servicing.
CSR
X MAX
Khartom
2017.04 - 2019.01
Provided primary customer support to internal and external customers.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided information regarding charge accounts and loyalty programs.
Data Entry
Alrais Travel agency
Dubai
2014.05 - 2017.02
Exceeded goals through effective task prioritization and great work ethic.
Used Microsoft Word and other software tools to create documents and other communications.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
follow up the customer visa requests .
issue ticket with the airline companies following the customer desired airline ..
Translator
Freelance
Tamil Nadu
2011.02 - 2012.11
i worked as a translator at Global hospital .
i was translating between Arabic , Urdu and Tamil ..
assisting the patient on medical and none medical issues.
help the patient families with tickitng , hotels and transpiration..
follow up with hospital on behalf of the patient .
Education
High School Diploma -
Noor Alhuda
Khartoum, Sudan
2009.03 - 2009.03
Diploma - E Commerce
AVS College
Tamil Nadu , India
2009.10 - 2012.08
Skills
Responsible
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Timeline
CSR Trainee , Contact Center
Daman nation health insurance
2021.01 - 2021.03
Coordinator at International Patient Care
DOH
2020.04 - 2022.05
CSR , Contact Center Department
NOON
2019.05 - 2020.02
CSR
X MAX
2017.04 - 2019.01
Data Entry
Alrais Travel agency
2014.05 - 2017.02
Translator
Freelance
2011.02 - 2012.11
Diploma - E Commerce
AVS College
2009.10 - 2012.08
High School Diploma -
Noor Alhuda
2009.03 - 2009.03
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