Mazen Alhassan
Coordinator And CSR
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Coordinator at International Patient Care
DOH
Abu dhabi
04.2020 - 05.2022
- Acts as the patient liaison between the medical and non-medical staff.
- Balances the needs of the patient and the hospital.
- Coordinates post-operative care for patients.
- Coordinates and communicates information regarding, visas, travel, accommodations and transfers.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to patients, handled challenging situations with ease.
- Developed team communications and information for meetings.
- Orients and educates patients on the facility and Healthcare experience.
- Collaborates with all hospital staff to ensure patient safety and a service of excellence.
CSR Trainee , Contact Center
Daman nation health insurance
Abu Dhabi
01.2021 - 03.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Educated customers on company systems, form completion and access to services.
CSR , Contact Center Department
NOON
Dubai
05.2019 - 02.2020
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recorded account information to open new customer online accounts.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with prompt and polite support via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
CSR
X MAX
Khartom
04.2017 - 01.2019
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
Data Entry
Alrais Travel agency
Dubai
05.2014 - 02.2017
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- follow up the customer visa requests .
- issue ticket with the airline companies following the customer desired airline ..
Translator
Freelance
Tamil Nadu
02.2011 - 11.2012
- i worked as a translator at Global hospital .
- i was translating between Arabic , Urdu and Tamil ..
- assisting the patient on medical and none medical issues.
- help the patient families with tickitng , hotels and transpiration..
- follow up with hospital on behalf of the patient .
Education
High School Diploma -
Noor Alhuda
Khartoum, Sudan 03.2009 - 03.2009
Diploma - E Commerce
AVS College
Tamil Nadu , India 10.2009 - 08.2012
Skills
- Responsible
Timeline
CSR Trainee , Contact Center
Daman nation health insurance
01.2021 - 03.2021
Coordinator at International Patient Care
DOH
04.2020 - 05.2022
CSR , Contact Center Department
NOON
05.2019 - 02.2020
CSR
X MAX
04.2017 - 01.2019
Data Entry
Alrais Travel agency
05.2014 - 02.2017
Translator
Freelance
02.2011 - 11.2012
Diploma - E Commerce
AVS College
10.2009 - 08.2012
High School Diploma -
Noor Alhuda
03.2009 - 03.2009
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