Tami Cheikh Ibrahim
Latakia
Summary
Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Representative
ARAK Company transfer
Latakia
01.2023 - 09.2024
- Provided technical support to customers via phone, email, and chat.
- Resolved escalated customer complaints in a timely manner.
- Monitored customer feedback surveys to identify areas of improvement.
- Analyzed customer data to identify opportunities for upselling services.
- Created reports on customer satisfaction levels and key performance indicators.
- Ensured compliance with applicable laws and regulations related to customer service.
- Responded promptly to inquiries from customers about products or services.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Followed up with customers after purchases to ensure satisfaction.
Customer Service - Receptionist
ARAK Company transfer
Latakia
06.2019 - 12.2022
- Greeted customers upon arrival, and provided them with information on products and services.
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Processed customer orders accurately and efficiently, using a computerized system.
- Handled customer complaints professionally, while maintaining a positive attitude.
- Coordinated with other departments to ensure that all customer requests were fulfilled promptly.
- Updated databases with new and modified customer data.
Education
High school degree -
01.2018
Business Administration and Marketing
Tishreen University
Skills
- Call center experience
- Communication Skills
- Time management
- Organizational skills
- Multitasking
- Customer support
Hobbies and Interests
- Sports CARS and driving
- Jogging
- Reading
Languages
- Arabic, Native
- English, Good command of both written and spoken
Personal Information
- Date of Birth: 01/01/2001
- Nationality: Syria
- Marital Status: Single
Timeline
Senior Customer Service Representative
ARAK Company transfer
01.2023 - 09.2024
Customer Service - Receptionist
ARAK Company transfer
06.2019 - 12.2022
High school degree -
Business Administration and Marketing
Tishreen University
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