ABRAR MUHAMMAD IBRAHEEM
Dubai, Dira
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Approachable individual confident at providing quality customer service in various environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Data Direct Groups project Dubai Health Authority
Dubai
11.2021 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Improved call metric standards to exceed performance KPI targets.
- Recommended call routing strategies, reducing average on-hold times.
- Managed over 50 customer calls per day', or "Increased sales by 10%" .
- Handled kiosk.
- Technical problems solving with score of 70% from achieving target per day.
Education
High School Diploma -
Mubarak Zaroq
Khartoum 03.2009
Skills
- CRM Software
- Microsoft Office
- Bilingual customer support
- Social media management
- Problem solver
- Strong customer service orientation
- Adaptive team player
- Administrative Support
Additional Information
UAE Driving Licenses
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Representative
Ministry of Human Recourses and Emiratization
11.2021 - 06.2023
High School Diploma -
Mubarak Zaroq
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