MAZEN OBAID
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Sales Specialist
POTENZA ELECTROMECANICAL WORKS
04.2023 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
Sales Advisor
SCOOT 911 LLC
04.2021 - 04.2023
- Negotiated contracts with clients and developed relationships with key personnel.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
Business Development Manager
Mashreq Bank
07.2012 - 10.2020
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Relationship Manager
Mashreq Bank
07.2011 - 07.2012
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Sales and Service Representative
Mashreq Bank
04.2008 - 07.2011
- Actively sell/cross-sell asset and liability products to new and existing customers
- Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
- Receive and process customer requests (e.g. account opening, Bank online requests, returned cheque delivery, etc.)
- Encourage customers to build their balances with the bank in order to migrate to higher customer programs
- Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
- Educate Classic and Advantage customers about automated channels including ATM, call centre and bank online and promote their migration to these channels
- Attract new customers to branch through personal relations and existing customer referrals
- Respond to call center regarding customer inquiries forwarded
- Meet individual sales targets
- Participate in and potentially lead daily retail sales team meetings
- Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstration and assist with mobile app demo and customer download
- NPS: - Ensure assigned NPS target is achieved by representing bank values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
- Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
Teller
Mashreq Bank
10.2005 - 04.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Support Staff Member
Technical Business Management Service L.l.c
01.2004 - 04.2005
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
Education
High School Diploma -
Nezar Ahmad Al Halabe
Damascuse Syria07.1995
Skills
Customer Service
Creativity and Innovation
Marketing knowledge
Business Development
Customer Relationship Management
Risk Management
Solution management
Product Knowledge
Languages
Arabic
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Sales Specialist
POTENZA ELECTROMECANICAL WORKS
04.2023 - Current
Sales Advisor
SCOOT 911 LLC
04.2021 - 04.2023
Business Development Manager
Mashreq Bank
07.2012 - 10.2020
Relationship Manager
Mashreq Bank
07.2011 - 07.2012
Sales and Service Representative
Mashreq Bank
04.2008 - 07.2011
Teller
Mashreq Bank
10.2005 - 04.2008
Support Staff Member
Technical Business Management Service L.l.c
01.2004 - 04.2005
High School Diploma -
Nezar Ahmad Al Halabe
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