Mazen Rehan
Dubai
Summary
Driven professional with a strong background in customer service and cash handling, honed at Carrefour. Excelled in building customer relationships and maintaining high accuracy in financial transactions, ensuring a 100% balanced cash drawer. Demonstrates exceptional communication and problem-solving skills, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Cashire
Carrefour
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Technique Superieur -
Baalbek Technical Instute
LebanonSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Professionalism and Courtesy
- Payment Processing
- Conflict Resolution
- Refunds and exchanges
- Inventory Management
- Guest inquiries
- Sales expertise
- Daily Reporting
- Drawer balancing
- Staff Mentoring
- Problem-Solving
- Relationship Building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Cashire
Carrefour
08.2022 - Current
Technique Superieur -
Baalbek Technical Instute
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