MAZEN HOSSAM

• Manages and directs the daily activities of the leasing operation in accordance with organization policies and standards
• Responsible for the productivity and budgetary performance of the leasing operation department
• As a retail leasing manager, I develop and implement policies and procedures to improve efficiency and profitability policies of the department
• Monitor trends for competition in the marketplace
• Assist the leasing department in the acquiring of new premises & maintaining the existing ones
• Coordinating property viewings, follow-ups, and updating of contact management database
• Negotiation with the malls/landlords with regard to company demands & needs
• Coordinate & follow-up on projects leasing process
• Negotiating lease terms with landlords and property management companies
• Reach out the mall management for any new or innovative way to get implemented.

• Prepare EJARI contracts
• List properties on EJARI System
• Responsible for move out process of non-renewal and early termination leases
• Maintaining all lease file systems, both in paper format and electronically that may be easily accessed by team
• Send monthly renewal/non-renewal notices (90 days prior to expiry) Check RERA calculator for applicable rental increase
• Coordinate with DEWA for any issues
• Verifying CHEQUE and tenant's information after receiving bounced CHEQUE
• Follow-up on bounced CHEQUES and ensure recovering or reporting to legal advisor
• Stay knowledgeable of property market status
• Worked with all departments and channels to maintain market readiness and facilitate smooth transitions
• Created and submitted daily reports on leasing activities
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
• Developed and implemented tactical marketing plans
• Advertise available properties using variety of media and promoting materials.

• Entering customer and account data from source documents within time limits
• Compiling, verifying accuracy and sorting information to prepare source data for
computer entry
• Reviewing data for deficiencies or errors, correcting any incompatibilities and
checking output.
• Generate reports, store completed work in designated locations and perform
backup operations.
• Completed data entry tasks with accuracy and efficiency.
• Verified data files prior to entry to maintain high data accuracy.
• Corrected over 100 of entry errors per day

• Welcome guests upon their arrival and assign rooms.
• Provide information about hotel, available rooms, rates and amenities.
• Register guests collecting necessary information (like contact details and exact
dates of stay).
• Used internal software to process reservations, check-ins and check-outs.
• Respond to clients' complaints in timely and professional manner.
• Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-
furnished to accommodate guests' needs .
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.
• Managed over 50 customer calls per day.