Mazhar Hussain
Customer Service Executives
Dubai
Summary
Dedicated and customer-focused professional with 3 years of experience in delivering exceptional service and building strong client relationships. Proven ability to efficiently resolve complex issues, manage high-volume inquiries, and maintain customer satisfaction through active listening and effective communication. Demonstrated professionalism and empathy in handling challenging situations, ensuring positive outcomes and fostering customer loyalty. Adept at utilizing CRM tools, streamlining processes, and working collaboratively with teams to achieve organizational goals. Committed to providing top-tier support while continuously improving customer service strategies.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Coordinator | Operations & Customer Experience
SHYFT MIDDLE EAST
07.2022 - 01.2025
- Responded to customer inquiries via phone, email, and chat, resolving issues efficiently and professionally
- Handled complaints with empathy and provided solutions to enhance customer satisfaction
- Maintained records of customer interactions and followed up on pending requests
- Collaborated with other departments to address complex customer needs
- Assisted in training new hires on customer service best practices
- Managing drivers according to locations and assigning the tasks
Travel Coordinator
EMIRATES TOURS & TRAVELS
04.2021 - 05.2022
- Coordinating & Managing Tours & Stays for Tourists as per their convenience
- Coordinating with different hotels and drivers to manage the Travels & Tours
- Created customized travel packages tailored to individual client preferences and needs.
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
Outdoor Salesman
PALACE CONTRACTING
01.2020 - 02.2021
- Getting Contracts for Constructions of Villas, Interlocks, Curbstones, Roads & others
- Gaining the knowledge about the market and advancing the own selling brand
- Achieving targets as given by the management
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
Education
O Level - IGCSE
Informatics Institute Ajman
Ajman, United Arab Emirates 04.2001 -
High School Diploma -
DELTA ENGLISH SCHOOL
Sharjah, United Arab Emirates 04.2001 - 01.2017
Skills
- Customer service
- Relationship building
- Team collaboration
- Multitasking and organization
- Information collection
- Client coordination
- Logistics coordination
- Problem-solving aptitude
- Problem-solving abilities
- Time management abilities
- Microsoft office
- Excellent communication
Personal Information
- Date of Birth: 12/10/99
- Nationality: Bangladeshi
- Driving License: Yes
- Marital Status: Single
- Visa Status: Emirates
Timeline
Coordinator | Operations & Customer Experience
SHYFT MIDDLE EAST
07.2022 - 01.2025
Travel Coordinator
EMIRATES TOURS & TRAVELS
04.2021 - 05.2022
Outdoor Salesman
PALACE CONTRACTING
01.2020 - 02.2021
O Level - IGCSE
Informatics Institute Ajman
04.2001 -
High School Diploma -
DELTA ENGLISH SCHOOL
04.2001 - 01.2017
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