Mbatchu Kay Roger agbor
Head Barista And Quality Check Barista
Abu Dhabi,Uae
Summary
Ambitious and creative Head Barista with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management.Over 7 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
9
9
years of professional experience
1
1
Language
Work History
Head barista/Quality
O2 Specialty coffee Abu Dhabi al nahyan
03.2022 - Current
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Explained beverage preparation and offered samples to help customers choose ideal items.
head barista
Ground café Abu Dhabi yas island
02.2021 - 03.2022
- Oversee all front and back of the house restaurant operations
- Training of new employees and in regards to barista skills
- Ensure customer satisfaction through promoting excellent service
- Maintain quality control for all food served
- Analyze staff evaluations and feedback
- Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
- Oversee health code compliance and sanitation standards
- Seek ways to cut waste and decrease operational costs
- Train new employees and provide ongoing training for all staff
- Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar
- Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Supervisor/head Barista
Fifty Fifty café Abu Dhabi
12.2018 - 01.2021
- Lauren café
- We were shortlisted and awarded one of the top ten best café and best family café by timeout Sharjah in 2016 Sharjah khorfakhan(UAE)
Head barista / Barista trainer/Customer service
Marbella café Sharjah khorfakhan
, UAE
11.2015 - 11.2018
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Waiter/customer service
Barista
03.2013 - 09.2015
- Selected Accomplishments:
- Enhance the number of returning coffee customers by 20% through effective coffee making and customer service skills
- Note orders and serve coffee, food and beverages to guests in a timely fashion
- Make coffee using a number of brewing methods such as pour over, espresso and cold brew
- Open and close the coffee station
- Assist in menu setting and determining coffee of the week regularly
- Communicate with customers, note their preferences and take feedback
- Perform cashiering and inventory management tasks
- Monitor wastage and record consumption of items
- Maintain cleanliness of counter and bar
Education
Diploma - Sales Management
Bilingual Grammar School
Basic Food Hygiene Certificate Uae Drivers Licence -
Inter Comprehensive College
04.2001 -
High School Diploma -
Inter Comprehensive College
04.2001 -
Skills
Professional Summary: Ambitious and creative head barista with 8years plus hands-on experience in coffee making and brewing Substantial knowledge of various coffee types and their characteristics Track record of increasing the ratio of returning clients through friendly and warm customer service Very punctual individual who has a neat and tidy appearanceBar managementSpecialty coffee backgroundBeverages costingLatte art and fudg lattee artCreate cocktailsSales management skillsInputting of items in the POS SystemCustomer serviceMS Office applicationsCalibration of grinders and coffee machinesSensory skillsCupping skills
Timeline
Head barista/Quality
O2 Specialty coffee Abu Dhabi al nahyan
03.2022 - Current
head barista
Ground café Abu Dhabi yas island
02.2021 - 03.2022
Supervisor/head Barista
Fifty Fifty café Abu Dhabi
12.2018 - 01.2021
Head barista / Barista trainer/Customer service
Marbella café Sharjah khorfakhan
11.2015 - 11.2018
Waiter/customer service
Barista
03.2013 - 09.2015
Basic Food Hygiene Certificate Uae Drivers Licence -
Inter Comprehensive College
04.2001 -
High School Diploma -
Inter Comprehensive College
04.2001 -
Diploma - Sales Management
Bilingual Grammar School