MD E ALAM
Dubai ,DUBAI
Summary
To exercise the learning's and enhance my professional skills in a dynamic and stable workplace under a challenging environment to prove myself as successful career.
Overview
12
12
years of professional experience
Work History
Shift Supervisor (Management Team)
Kuwait food company (AMERICANA Group)
08.2012 - 08.2022
- Directing the daily operations of the restaurant
- Ensuring compliance with company standards in all areas in the restaurant
- Adhering to strict cash handling policies
- Recording cash deposits and drops
- Reporting to the superiors on daily, weekly and monthly numbers and percentages
- Maintaining clean environment and properly inspecting the equipment's
- Working to a very high standard & on own initiative
- Handling the customer and staff very well
- Team working ability to learn any new concept
- Training new employees and coaching current employees of new procedures
- Maintaining store safe.
Waiter
KFC Baniyas
- Experience in greeting and inviting the guest
- Promoting the service and facilities of the restaurant
- Experience in the reservation program
- Excellent communication skills.
Delivery Team
KFC Baniyas
- Excellent communication skills to greet customers whist delivering
- Ability to read maps and plan routes
- Physically fit to be able to move stock and carry it
- Mechanical knowledge to be able to look after the delivery Bikes
- Knowledge of all traffic regulations
- Able to present bills and receipts professionally to customers
- Accurately complete administrative logs and records.
Restaurant Manager
Kasturika Restaurant
- Manage and oversee the entire restaurant operation
- Deliver superior guest services, ensuring guest satisfaction
- Respond efficiently to customer questions and complaints
- Organize and supervise shift
- Managing and leading the staffs
- Managing restaurant supplies and control costs and minimize waste.
Restaurant Shift Supervisor
Crispy Chicken Restaurant
10.2022 - 09.2024
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Monitored employee food handling, safety and uniform requirements.
- Enhanced dining experience by overseeing ambiance, from music selection to lighting.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Increased customer satisfaction scores by training staff in conflict resolution and customer service excellence.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored daily cash flow, ensuring accuracy in transactions and deposits.
- Checked and monitored inventory levels to reorder items.
Education
Higher Secondary Certificate HSC -
Debidwar Sujat Ali Govt College
Comilla, Bangladesh01.2010
Secondary School Certificate SSC -
Debidwar Rp high school
Comilla, Bangladesh01.2008
Skills
- Task Delegation
- Scheduling Coordination
- Stakeholder Management
- Vehicle inspections
- Team Supervision
- Incident Management
- Issue Resolution
- Schedule Coordination
- Report Preparation
- Team building
- Records Management
- Goal Setting
- Documentation preparation
Maritalstatus
Married
Specialtrainingcoursesandskills
- Microsoft Office Applications (Word, Excel, PowerPoint)
- Expert at writing creative articles, business letters & Emails
- Driving License: Abu Dhabi Light Vehicle and Motorcycle
- Language: English, Bangla, Hindi, Urdu, Basic Arabic etc.
Personal Qualifications
- Debidwar Sujat Ali Govt College, Comilla, Bangladesh, Higher Secondary Certificate HSC, 2010
- Debidwar Rp high school, Comilla, Bangladesh, Secondary School Certificate SSC, 2008
Personal Information
- Date of Birth: 02/11/93
- Nationality: Bangladeshi
- Driving License: Light Vehicle, Motorcycle
- Visa Status: Working Visa
References
Md. Nur-E-Alam, Senior Executive officer, Bank Asia LTD, Bangladesh, nure.alam@bankasia-bd.com
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Bengali
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Restaurant Shift Supervisor
Crispy Chicken Restaurant
10.2022 - 09.2024
Shift Supervisor (Management Team)
Kuwait food company (AMERICANA Group)
08.2012 - 08.2022
Waiter
KFC Baniyas
Delivery Team
KFC Baniyas
Restaurant Manager
Kasturika Restaurant
Higher Secondary Certificate HSC -
Debidwar Sujat Ali Govt College
Secondary School Certificate SSC -
Debidwar Rp high school
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