MD. HOSSAIN
Dubai,UAE
Summary
Seeking an increasingly responsible position for an organization where i can obtain career development and efficiency and work a challenging environment where my qualifications and dedication can be utilized for the prospects of the organization.
Overview
9
9
years of professional experience
Work history
Customer Service Agent at Lost & Found Dept
Dubai Airports DXB
Dubai, UAE
2025.10 - Current
- Verified ownership of lost items through IDs and descriptions, facilitating timely returns to passengers.
- Managed CRM system for confirming status of passenger items, ensuring effective communication regarding found items.
- Using software systems to track missing items and communicating with airline or airport staff for recovery.
- Received and logged found items from staff, passengers, and flight attendants into computer systems, ensuring secure storage and accurate tracking.
Storekeeper
Mcdermott, Offshore project Borwin 6
Dubai
2024.01 - 2025.01
- Maintained accurate stock records and managed receiving processes.
- Ensured quality and quantity of materials met departmental standards.
- Received materials for specific users, ensuring timely delivery to required departments.
- Demonstrated strength by lifting and carrying materials weighing up to 25 pounds in a safe manner.
F&B Supervisor
Grace Cox's Hotel
Cox’s Bazzar, Bangladesh
2021.01 - 2023.01
- Trained staff across all positions, including food preparation, money handling, and cleaning, to enhance operational versatility.
- Guaranteed compliance with food safety procedure and quality control guidelines.
- Identified and addressed issues promptly to maintain smooth operations. and efficiently to prevent delays operation.
- Conducted restaurant walk-throughs to assess timelines and ensure exceptional service quality.
- Ensured compliance with licensing laws, health regulations, and safety legislation within the premises.
- Provided regular performance feedback to staff for their professional development.
Outlet Incharge
MGH Group of Limited Nando’s
Dhaka
2018.01 - 2020.01
- Supervised staff during daily operations, ensuring smooth workflow and high service standards.
- Optimised workforce allocation to maintain high levels of service excellence.
- Assessed service quality and customer satisfaction to enhance overall experience.
Education
High School Diploma - Hospitality Management
Segi University
Kota Damansara, Selangor, Malaysia09.2017
Skills
- Use & Communicate information to solve or resolve problems
- Emotional Intelligence
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Operating Systems Knowledge
- Knowledge about POS system Example Miracle,Slurp
- Internet Applications and Research
- Inventory Management
- Ability to Multitask
- Inventory Tracking Systems
- Patience under pressure
LANGUAGES KNOWN
English
Hindi
Malay
Bangali
DECLARATION
I certify that all information stated in this Resume is true and complete to the best of my knowledge, I authorize to the receiver of this Resume to verify the information provided in this resume.
Timeline
Customer Service Agent at Lost & Found Dept
Dubai Airports DXB
2025.10 - Current
Storekeeper
Mcdermott, Offshore project Borwin 6
2024.01 - 2025.01
F&B Supervisor
Grace Cox's Hotel
2021.01 - 2023.01
Outlet Incharge
MGH Group of Limited Nando’s
2018.01 - 2020.01
High School Diploma - Hospitality Management
Segi University