Overview
Work History
Summary
Education
Skills
Accomplishments
Languages
Quote
Websites
Work Availability
Interests
Software
Work Preference
Timeline
Generic
MOHAMED MANSOOR

MOHAMED MANSOOR

CEO - Food Delivery (Tamil Nadu)
Dubai,UAE

Overview

11
11

+ Years of professional experience

5
5
years of post-secondary education

Work History

CEO - Tamil Nadu

Zomato
, Tamil Nadu
11.2023 - Current
  • Oversight of Zomato's food delivery business across Tamil Nadu. Included P&L management, strategic market expansion, team leadership, merchant ecosystem development, and logistics optimization.
  • Drove end-to-end P&L management for Zomato's food delivery operations across Tamil Nadu, fostering topline and bottom-line growth across major and emerging cities.
  • Developed and executed city-specific strategies to unlock growth in high-potential Tier 2/3 markets, including Madurai, Salem, and Tirunelveli, while strengthening presence in metros like Chennai and Coimbatore.
  • Directed a high-performing team of city managers, KAMs, and ops heads, fostering alignment via structured reviews, clear OKRs and continuous capability building.
  • Expanded trusted partnerships with over 10,000+ restaurants via enhanced onboarding, visibility support, and partner-first commercial frameworks.
  • Optimized logistics infrastructure and fleet performance across zones, improving SLA compliance and reducing average delivery time.
  • Championed initiatives focused on enhancing user experience and merchant trust, prioritizing faster escalations, pricing integrity, and personalized merchant support.
  • Collaborated closely with national leadership and central teams to align TN's growth narrative with Zomato's broader business objectives and regulatory roadmap.
  • Oversight of Zomato's food delivery business across Tamil Nadu. Included P&L management, strategic market expansion, team leadership, merchant ecosystem development, and logistics optimization.
  • Grew Market Share while also growing profitability. (2.5x EBITDA growth in 6 months).

Regional Manager - South & Central

Zomato
, South India
08.2022 - Current
  • Responsible for the food delivery business across key regions in South and Central India, including P&L accountability, city leadership development, and hyperlocal strategy design.
  • Oversaw Zomato's food delivery operations across key markets in South and Central India, including Karnataka, Telangana, Andhra Pradesh, partial Tamil Nadu, and Tier 1/2 cities in Central India.
  • Managed revenue, cost optimization, and EBITDA targets across multiple clusters, balancing aggressive growth with operational discipline.
  • Mentored and managed a network of City Heads, Cluster Managers, and functional leads to build autonomy, decision-making strength, and market accountability.
  • Created and executed market-specific strategies across diverse city types-metro, satellite, and Tier 3-ensuring relevance in pricing, merchant mix, fleet density, and user campaigns.
  • Drove seamless collaboration across Sales, Operations, Fleet, Marketing, and Support to deliver consistent customer experience and platform reliability.
  • Instituted structured business reviews, dashboards, and forecast planning across regions to maintain visibility, course-correct fast, and prioritize high-ROI initiatives.
  • Responsible for the food delivery business across key regions in South and Central India, including P&L accountability, city leadership development, and hyperlocal strategy design.
  • Revived underperforming cities in Andhra Pradesh and Telangana by driving zero-based city audits and relaunching merchant & fleet models-resulting in a 30% GMV uplift within a quarter.
  • Accelerated launch velocity across Central India by 40%, reducing time-to-scale in cities like Bhopal and Indore through modular playbooks and better city readiness planning.
  • Created leadership pipeline by grooming over 8+ city-level managers into state-level or vertical head roles through structured mentorship and performance feedback loops.
  • Achieved profitability inflection point across 70% of regional cities through strict cost control, delivery innovation, and targeted commission optimization.
  • Standardized operational governance across zones-ensuring faster decision-making, consistent user NPS, and city-level autonomy with accountability.

State Growth Manager - New Launches

Zomato
Coimbatore, Tamil Nadu
10.2021 - 08.2022
  • Management of new market launches within designated state territory, encompassing strategic planning, cross-functional collaboration, resource allocation, and local team leadership.
  • Established comprehensive strategies for successful market entry and rapid growth across newly launched regions within the state.
  • Identified high-potential markets and devised tailored approaches encompassing market assessment, resource allocation, and proactive risk mitigation.
  • Collaborated closely with cross-functional teams - including marketing, operations, and sales - to ensure cohesive and efficient execution of market launch plans.
  • Developed training programs and resources to equip local teams with the knowledge and skills necessary for effective market penetration and customer acquisition.
  • Implemented robust tracking and reporting mechanisms to monitor progress against key performance indicators, enabling data-driven decision-making and optimization of launch strategies.
  • Fostered strong relationships with key local stakeholders, including government officials, business leaders, and community organizations, to facilitate seamless integration and positive brand perception.
  • Management of new market launches within designated state territory, encompassing strategic planning, cross-functional collaboration, resource allocation, and local team leadership.
  • Exceeded initial market penetration targets by 30% within the first quarter of launch, surpassing internal benchmarks and industry expectations.
  • Increased brand awareness by 45% within the first six months, driving customer acquisition and solidifying Zomato's presence in new markets.
  • Recruited, trained, and mentored local teams that achieved a 20% higher customer satisfaction rating compared to established markets, ensuring a superior customer experience.

Cluster Head - Zomato Markets

Zomato
08.2021 - 09.2021
  • Directed local vendors, customer insights for Zomato Markets.
  • Directed strategy for Zomato Markets within designated cluster, optimizing operations and revenue generation.
  • Cultivated key partnerships with local vendors and suppliers, ensuring quality product selection.
  • Analyzed market trends and consumer preferences to identify growth opportunities.
  • Coordinated marketing initiatives to enhance brand visibility.
  • Monitored performance metrics, providing actionable insights to improve service delivery.
  • Directed local vendors, customer insights for Zomato Markets.
  • Improved operational efficiency, reducing delivery times by 15% within the designated cluster.
  • Increased market penetration by 10%, expanding the customer base and driving revenue growth.

Cluster City Head - Dining Out

Zomato
Chennai, Tamil Nadu
09.2020 - 07.2021
  • Company Overview: Responsibilities included optimizing the restaurant marketplace.
  • Oversaw Zomato's Dining Out initiative within city cluster, aiming to enhance partnerships and revenue.
  • Negotiated contracts with restaurants.
  • Implemented Marketing to drive customer traffic.
  • Supervised performance and improve customer satisfaction.
  • Monitored operational data and implemented corrective action plans.
  • Responsibilities included optimizing the restaurant marketplace.
  • Increased Dining Out revenues by 20% within 9 months.
  • Improved Customer satisfaction by 15% with restaurants.

City Head - Zomato Gold

Zomato
Coimbatore Area
07.2018 - 09.2020
  • Company Overview: Responsibilities included optimizing marketing, and increasing retention.
  • Directed local strategy for Zomato Gold membership, driving acquisition and retention.
  • Forged strategic restaurant partnerships, expanding the Zomato Gold network and enhancing value.
  • Implemented marketing campaigns.
  • Improved member satisfaction.
  • Managed subscriptions and optimize pricing strategies.
  • Responsibilities included optimizing marketing, and increasing retention.
  • Grew Zomato Gold membership by 40%, exceeding initial membership expansion and customer acquisition target.
  • Reduced customer churn rates by 25%, enhancing customer retention.

Founder & CEO

FMS Global LLP
Guangzhou, Guangdong
07.2017 - 07.2018
  • Company Overview: Managed planning, and implementation of business operations.
  • Founded FMS Global LLP, strategizing operations and overall business strategy.
  • Managed company's finances, budgeting, and financial planning for sustainability and growth.
  • Built strategic partnerships expanding its market reach.
  • Recruited the initial team and shaped the organization's culture.
  • Managed stakeholder relationships.
  • Managed planning, and implementation of business operations.
  • Achieved sustainability.

Regional Sales Manager

JSAS
, South India
06.2016 - 07.2017
  • Company Overview: Managing operation and revenue in the regional team.
  • Managed sales operations within a designated region, focusing on revenue generation and customer expansion.
  • Led a team of sales professionals, providing guidance and training to achieve sales targets.
  • Developed and implemented sales strategies.
  • Tracked metrics and identify areas for revenue enhancement.
  • Maintained relationships with clients.
  • Managing operation and revenue in the regional team.
  • Expanded the region's sales volume by 20%, exceeding initial projected sales in 6 months.
  • Maintained key partnerships and increased Customer volume by 20%.

Senior Executive - National Sales

The Oberoi Group
Chennai, Tamil Nadu
05.2014 - 05.2016
  • Company Overview: Managed contracts, and provided strategic advice.
  • Managed national sales activities focused on key accounts.
  • Implemented strategies to enhance relationships and generate revenue.
  • Represented the company at industry summits.
  • Assisted with development of new sales.
  • Negotiated contract terms and provided strategic advice.
  • Managed contracts, and provided strategic advice.
  • Increased national sales volumes by 15% within 12 months.
  • Improved relations with clients to optimize customer satisfaction.

Executive Sales

The Oberoi Group
Chennai, Tamil Nadu
04.2014 - 04.2015
  • Managed customer volume and relationships through effective and efficient sales tactics and execution.
  • Managed client relationships through strategic communication.
  • Drove sales for The Oberoi Group.
  • Assisted with identifying new markets and improving sales cycles.
  • Resolved client conflicts and drove customer retention.
  • Assisted senior managers on sales strategies.
  • Managed customer volume and relationships through effective and efficient sales tactics and execution.
  • Increased new sales by 10% exceeding sales volume of the trailing year.
  • Resolved client issues resulting in improved customer feedback.

Marketing Internship

Titan Industries
Bengaluru, Karnataka
04.2013 - 08.2013
  • Responsibilities included optimizing marketing, brand strategy communication, and analysis.
  • Aided marketing and brand strategies.
  • Conducted analytical assessments of campaign performance.
  • Optimized marketing communication and advertising.
  • Supported creation of marketing assets.
  • Drove marketing initiatives.
  • Responsibilities included optimizing marketing, brand strategy communication, and analysis.
  • Drove a 10% marketing increase due to enhanced marketing communication.
  • Identified a new demographic resulting in increased customer penetration.

Summary

Highly accomplished and results-oriented leader with 11+ years of experience in scaling and managing operations within the competitive food delivery and e-commerce sectors. Proven ability to drive growth, enhance profitability, and build strong teams, seeking a Deputy General Manager, Director, or Senior Manager position, leveraging expertise in market development, strategic partnerships, and operational excellence to contribute to organisational success.

Education

MBA - Marketing

Alliance University
Bangalore
06.2012 - 05.2014

Bachelor of Commerce - Commerce & Computer Application

PSG College of Arts & Science
Coimbatore
06.2009 - 06.2012

Skills

  • Leadership and people development
  • Account management
  • Problem - solving
  • Solution innovation
  • Team building
  • Conflict resolution
  • Business development
  • Business strategy
  • Strategize plans
  • Process improvement
  • Employee coaching
  • Competitive analysis

Accomplishments

  • Founders Award Winner at Zomato for Sales Excellence as Regional Manager
  • Newly launched and managed 200+ cities at Zomato
  • CEO Award runner up (Above & Beyond) at Oberoi Hotels & Resorts

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Elementary (A2)
Arabic
Beginner (A1)

Quote

“I believe every problem is a hidden opportunity — without them, growth, innovation, and leadership would have no meaning.”
Mohamed Mansoor

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Ecommerce

Quick Commerce

Business Consultation

Software

Excel

Google Sheet

AI - Prompt Engineering

AI - Future of Digital Commerce

Work Preference

Important To Me

Company CultureCareer advancement

Timeline

CEO - Tamil Nadu

Zomato
11.2023 - Current

Regional Manager - South & Central

Zomato
08.2022 - Current

State Growth Manager - New Launches

Zomato
10.2021 - 08.2022

Cluster Head - Zomato Markets

Zomato
08.2021 - 09.2021

Cluster City Head - Dining Out

Zomato
09.2020 - 07.2021

City Head - Zomato Gold

Zomato
07.2018 - 09.2020

Founder & CEO

FMS Global LLP
07.2017 - 07.2018

Regional Sales Manager

JSAS
06.2016 - 07.2017

Senior Executive - National Sales

The Oberoi Group
05.2014 - 05.2016

Executive Sales

The Oberoi Group
04.2014 - 04.2015

Marketing Internship

Titan Industries
04.2013 - 08.2013

MBA - Marketing

Alliance University
06.2012 - 05.2014

Bachelor of Commerce - Commerce & Computer Application

PSG College of Arts & Science
06.2009 - 06.2012

Similar Profiles

CREATE PROFILE
MOHAMED MANSOORCEO - Food Delivery (Tamil Nadu)