MD ROMJAN HOSSAIN REYAD

• Managed LAN/WAN systems and open-source servers for enterprise network
• Deployed and managed 15+ Linux-based servers, improving performance and uptime by 40%
• Delivered end-user support and training, achieving 98% customer satisfaction
• Maintained internet, web, and mail servers
• Led backup and disaster recovery operations
• Provided IT support to internal teams
• Implemented VOIP and IP PBX systems for streamlined communication
• Recommended solutions to improve operational efficiency
• Monitored risk to proactively mitigate potential issues
• Led cross-functional teams to implement IT projects successfully
• Negotiated vendor contracts, securing cost-effective services and products
• Maintained high standards through QA compliance
• Delivered projects on time and within budget, ensuring client satisfaction

• Installed new hardware, enhanced overall performance of systems.
• Provided user training to ensure optimal system utilisation.
• Oversaw installation of new servers, ensured uninterrupted service provision.
• Mitigated potential threats with proactive risk assessments and rectification plans.
• Strengthened IT infrastructure with regular system updates and patches.
• Worked in team of 5 to provide exceptional first-line IT support to 190 + users.
• Upgraded hardware and software regularly for optimised systems performance.
• Controlled department budgets by sourcing cost-effective solutions.