Your Name
Dubai
Summary
Results-driven multi-unit manager with over 5+ years of progressive leadership experience in the food and beverage industry, including roles as Restaurant Manager at Papa johns International & Maestro Pizza and current Multi-Unit Manager at DODO Pizza, Dubai. Proven track record of overseeing multiple store operations, optimizing sales performance, controlling costs, and enhancing customer satisfaction. Adept at leading large teams, resolving operational challenges, and driving consistent store-level improvements. Skilled in budget management, team development, and strategic planning, with a strong focus on achieving business goals
Overview
7
7
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Multi-Unit Manager
Dodo Pizza Dubai
12.2024 - Current
- Overseeing operations of multiple high-volume outlets, ensuring consistency in service, food quality, and brand standards across all locations.
- Managing and mentoring a team of unit managers and supervisors, leading over 30+ staff members across branches.
- Achieved consistent sales growth by analyzing store performance data and implementing localized sales strategies.
- Driving operational excellence through regular audits, SOP implementation, and performance reviews across all units.
- Monitoring P&L performance, food cost, labor cost, and other key financial metrics to ensure profitability and budget adherence.
- Enhancing customer satisfaction scores through training, guest feedback systems, and swift resolution of service issues.
- Developing and executing action plans for underperforming stores, resulting in operational improvements and sales recovery.
- Collaborating with the marketing team to roll out store-level campaigns and promotions, boosting foot traffic and average ticket size.
- Spearheading recruitment, onboarding, and ongoing training to build a capable and motivated frontline team.
- Assisting upper management in strategic planning, including market analysis, new store openings, and resource allocation.
Branch Manager
Maestro Pizza
07.2023 - 12.2024
- Successfully led a team of 11 staff, ensuring smooth day-to-day operations and maintaining high performance across all shifts.
- Increased monthly sales by driving upselling techniques, improving service flow, and optimizing in-store promotions.
- Maintained operational excellence by closely monitoring food cost, inventory levels, and minimizing waste through effective planning.
- Ensured consistent customer satisfaction by enforcing high service standards and personally addressing customer feedback and concerns.
- Implemented strategies that improved order accuracy, reduced wait times, and enhanced overall guest experience.
- Trained and coached team members to maintain brand standards, resulting in improved productivity and reduced turnover.
- Managed staff scheduling and labor costs to ensure efficiency while maintaining appropriate coverage during peak hours.
- Conducted regular quality checks and audits to ensure food safety, hygiene, and store cleanliness.
- Played a key role in local marketing efforts, contributing to sales growth through targeted campaigns and community engagement.
- Resolved team conflicts and motivated staff through regular feedback, recognition, and clear communication of goals.
Restaurant Manager
Papa John's International
11.2021 - 07.2023
- Result driven performance to managed as single manager store in Papa John's with 153 percent positive growth in sales compare to last year, awarded as highest positive growth in all over UAE in 2023.
- Skilled in supervising the overall operations of the unit from proper training of staff to maintaining hygiene.
- Insightful knowledge of health standards.
Shift Manager
Bikanerwala Star Restaurant
10.2019 - 11.2021
- Supervising shift and day-to-day operations maintaining highest standards.
- Maintaining excellent levels of internal and external customer service; identifying customers' needs and responding proactively to all of their concerns.
- Leading Team by attracting, training and appraising talented personnel.
- Ensuring compliance with health and safety regulations.
- Generating daily sales reports for management, scrutinizing reasons for decrease/increase in sales and devising an action plan to enhance opportunity.
- Evaluating training records and ensuring appropriate training is conducted for staff.
- Rolling out daily, weekly & monthly calendar; monitoring development plan of staff.
Shift Manager
Bikanerwala Foods Private Limited
06.2018 - 10.2019
Education
Degree - Hospitality And Hotel Administration
IHM MEERUT
Skills
- F&B Operations
- Guest Experience/Customer Satisfaction
- Quality Standards
- Adherence/Hygiene Maintenance
- Process Enhancement
- Training & Development
- Cross-functional Coordination
- Team Building & Leadership
- Financial & Cost Management
- Communication Skill
Executive Profile
Results-driven & forward-thinking professional offering nearly 05 years of experience in managing F&B operations for delivering excellent guest experience with hands-on experience in forecasting, planning and managing all F&B orders, staff aimed at maximizing sales & through customer satisfaction and employee engagement., Branch Manager, Maestro Pizza, Dubai, 11, Area Manager, Managed as single manager store in Papa John's with 153 percent positive growth in sales compared to last year., 2023, awarded as highest positive growth in all over UAE, Certified PIC, Dubai Municipality, Dubai, distinction, Certified Fire Safety Management program, Dubai Municipality, Effective in monitoring food cost, waste and employee hours, Exhibited leadership by rallying & motivating team, resolving conflicts and ensuring completion of jobs, Achieved customer satisfaction by providing excellent customer service, Successfully dealt with employee conflict & irate customers and implemented corrective steps, Capabilities in successfully motivating and guiding teams in achieving the defined goals, Consistently tracking performance, Worked on Navison & IIko, Excellent team management, leadership & communication skills, Expertise in training & mentoring staff, Monitoring all the financial activities on branch level
Personal Information
Date of Birth: 08/26/96
Key Result Areas
- Supervising shift and day-to-day operations maintaining highest standards
- Maintaining excellent levels of internal and external customer service; identifying customers' needs and responding proactively to all of their concerns
- Leading Team by attracting, training and appraising talented personnel
- Ensuring compliance with health and safety regulations
- Generating daily sales reports for management, scrutinizing reasons for decrease/increase in sales and devising an action plan to enhance opportunity
- Evaluating training records and ensuring appropriate training is conducted for staff
- Rolling out daily, weekly & monthly calendar; monitoring development plan of staff
Certification
Person In Charge(PIC) From Dubai Municipality
Timeline
Adult First Aid/CPR AED
04-2025
Fire Safety Training Level-1
03-2025
Multi-Unit Manager
Dodo Pizza Dubai
12.2024 - Current
Branch Manager
Maestro Pizza
07.2023 - 12.2024
Person In Charge(PIC) From Dubai Municipality
06-2022
Restaurant Manager
Papa John's International
11.2021 - 07.2023
Shift Manager
Bikanerwala Star Restaurant
10.2019 - 11.2021
Shift Manager
Bikanerwala Foods Private Limited
06.2018 - 10.2019
Degree - Hospitality And Hotel Administration
IHM MEERUT
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