Md ZABIHULLAH
Dubai,United Arab Emirates
Summary
Results-oriented Head Chef skilled in leading kitchen operations and developing innovative menus while upholding food quality and hygiene standards. Expertise in managing teams, controlling food costs, and ensuring health and safety compliance. Delivers exceptional dining experiences in high-pressure environments, with a focus on training staff and enhancing operational efficiency.
Overview
4
4
Languages
1
1
Certification
3
3
years of post-secondary education
8
8
years of professional experience
Work history
Multi-Unit Manager Cum Menu Development
Dodo Pizza
Dubai, United Arab Emirates
2024.12 - Current
- Overseeing daily operations across multiple high-volume outlets to maintain brand standards and food quality.
- Monitoring P&L, food cost, labour cost, and key financial metrics for profitability.
- Managed and mentored unit managers and supervisors across branches to enhance team effectiveness and operational standards.
- Running regular audits, enforcing SOPs, and conducting performance reviews across all units.
- Developed action plans for underperforming stores to improve operational consistency and drive sales recovery.
- Analyzing store performance data to drive consistent sales growth through localised strategies.
- Collaborated with marketing teams to launch targeted store-level campaigns and promotions, increasing customer engagement and foot traffic.
- Leading recruitment, onboarding, and ongoing training to build a capable frontline team.
- Improving customer satisfaction scores via guest feedback training and swift service issue resolution.
- Supporting upper management with market analysis, new openings, and resource allocation planning.
Branch Manager,Quality Assurance
Maestro Pizza
Dubai, United Arab Emirates
2022.11 - 2024.12
- Successfully led a team of 11 staff, ensuring smooth day-to-day operations and maintaining high performance across all shifts.
- Managed daily operations during shifts with 11 staff to ensure efficient service delivery.
- Trained and coached team members on brand standards for productivity.
- Maintained high service standards and addressed customer feedback personally.
- Improved order accuracy to cut wait times and elevate guest experience.
- Monitored food costs and stock levels, implementing plans to minimise waste.
- Scheduled staff to control labour costs while covering peak-hour demand.
- Completed quality checks for food safety, hygiene, and store cleanliness.
- Used upselling techniques to raise monthly sales and improve service flow.
- Addressed team conflict through regular feedback, recognition, and setting clear goals.
- Supported local marketing with targeted campaigns and community engagement.
Restaurant Manager
Papa John's International
Dubai, UAE
2020.10 - 2022.11
- Managed single-store operations at Papa John's, achieving 153% sales growth over the previous year and receiving award for highest growth across UAE in 2023.
- Increased table turnover rate with efficient floor management.
- Managed daily operations for smooth restaurant functioning.
- Supervised overall unit operations, ensuring thorough staff training and strict adherence to hygiene standards.
- Ensured compliance to health and safety regulations for safe a safe dining environment.
Commis chef
Radisson Blu Hotel
Gorakhpu,Uttar Pradesh,India, India
2018.08 - 2020.11
- Oversaw shift performance and daily operations while upholding high standards.
- Ensured health and safety compliance by implementing safety protocols and conducting regular inspections. by setting clear expectations and checks.
- Led staff capability by attracting, training, and appraising skilled personnel.
- Directed customer service by assessing needs and promptly addressing concerns.
- Enhanced sales performance by analysing daily reports and developing targeted action plans. by analysing daily reports and action-planning improvements.
- Accountable for training currency by evaluating records and arranging required sessions.
- Coordinates daily, weekly, and monthly calendars and monitors staff development plans.
Education
Degree: Hospitality And Hotel Administration - Hotel Management
IHM MEERUT
India 2015.04 - 2018.06
Skills
- Operations management
- Menu innovation
- Health and Safety regulations
- Recruitment and hiring
- Staff training
- Performance evaluation
- Leadership proficiency
- Customer relations
- Timeline coordination
- Business software
- Team integration
Certification
- Person In Charge (PIC), Dubai Municipality, 06/01/22
- Fire Safety Training Level-1, Dubai Municipality, 03/01/25
- Adult First Aid/CPR AED, 04/01/25
Languages
English
Hindi
Urdu
Arabic (reading only)
Personal Information
References
References available upon request.
Timeline
Multi-Unit Manager Cum Menu Development
Dodo Pizza
2024.12 - Current
Branch Manager,Quality Assurance
Maestro Pizza
2022.11 - 2024.12
Restaurant Manager
Papa John's International
2020.10 - 2022.11
Commis chef
Radisson Blu Hotel
2018.08 - 2020.11
Degree: Hospitality And Hotel Administration - Hotel Management
IHM MEERUT
2015.04 - 2018.06