Hi, I’m
Md Firoz Ahmad
Summary
Seeking a position to utilize own skills and abilities in a company for the organizational and
professional growth while being resourceful and flexible.
Executive Profile.
Visionary operations executive with solid experience in managing multiple department stores
including marketing, administrations, leadership and supervision.
Offering outstanding presentation, communication and cross-cultural team management skill.
High energy, result oriented leader with an entrepreneurial attitude.
Overview
12
years of professional experience
Work History
06.2019 - Current
Job overview
- Managing services through deployment and providing high quality soft services like housekeeping and maid services to the client.
- Cleaned in and around the buildings, prioritizing safety at all times, thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Washed and spot cleaned files, desktops, office glass, partitions, doors and walls.
- Daily tasks include supervising cleaner performance and maintaining hygienic and delicious tea boy service.
- Trained new employees in cleaning and housekeeping procedures, reviewed work while in progress and upon completion.
- Evaluated employees’ performance, noting problems and suggested improvements.
Spectra Support Services
09.2018 - 04.2019
Job overview
- Monitor cleanliness and orderliness of Room Attendant’s carts, linen closets, control closets, stair ways and landings.
- C-ordinate employees with training and counselling as needed to achieve performance objectives and their fullest potential.
- Attention to detail focus is vital to ensure the highest standards of cleanliness are maintained.
- Manage all housekeeping activities in designated areas.
- Assist in the development of department policies procedures.
- Saudi Organization for Certified Public Accountants (SOCPA) Project.
- Two years of experience with Spectra Support Services as a Project Supervisor from 6th.
Executive. Assistant Manager, Housekeeping Assistant
02.2015 - 02.2015
Job overview
- 2017.
- Maintain a comprehensive and detailed record of all rooms by using IDS software.
- Manage invoicing and rate negotiation for large clients, business guests and group tours.
- Co-ordinating with housekeeping staffs to ensure all rooms were clean and ready to accommodate new guest arrivals.
- Provided information about hotels, restaurants, nearby attractions, available rooms, rates and amenities.
- To make decision regarding operational issues in the absence of the front office manager,.
- Alhind Calicut Tower Seven months of experience with Alhind Calicut Tower, a luxury hotel runs by Alhind Group of Companies, as.
Gargee Grand
01.2014 - 06.2014
Job overview
- Helped customer with questions, problems and complaints in person and via telephone.
- Prepare and changed displays for sales and product promotions.
- Demonstrated products at special store kiosks to increase sales.
- Developed positive customer relationships through friendly greetings and excellent service.
- Approach browsing customer and initiate conversation to determine buying preferences.
- Two years of experience as a front office assistant with Gargee Grand, a business luxury hotel, in Patna from 1st.
05.2011 - 05.2014
Job overview
- Swiss Lifestyle Three years of experience as a sales executive with Swiss Lifestyle, a store of international watches, pen & leather accessories from 1st,.
- Sold various products by explaining unique features and educating customer on proper application.
- Assisted customers during selection process and helped to choose perfect products to meet individual needs.
- Collaborated with fellow sales team members to achieve group targets.
- Recommended accessories and delivered details regarding latest promotions to increase sales.
- Built strong professional relationships through identification of client needs which increased overall sales and opportunities.
- Followed up with clients after closing sales to provide quality service and customer satisfaction.
- World of Titan Eight months of experience with World of Titan, an exclusive outlet of Titan Watches & Leather accessories, as a sales executive in Patna from 5th.
Education
BA from English Honors
Skills
- 1 A (12th
- Intermediate)
- JMRC, Vaishali, Bihar
- 10th
- (Secondary)
- St Domenic Savior High School, Patna, Bihar
- Certifications
- Sports Certificate
- Approach, Telephone
- Attention to detail, Unique
- Brand development
- C
- Closing
- Communication Skills
- Counselling
- Clients
- Client
- Customer
- Satisfaction
- Desktops
- Doors
- Features
- Focus
- Front office
- IDS
- Invoicing
- Leadership
- Managing
- Market research
- Office
- Negotiation
- Pen
- Policies
- Progress
- Project management
- Quality
- Safety
- Sales
- Supervisor
- Supervising
Timeline
06.2019 - Current
Spectra Support Services
09.2018 - 04.2019
Executive. Assistant Manager, Housekeeping Assistant
02.2015 - 02.2015
Gargee Grand
01.2014 - 06.2014
05.2011 - 05.2014
BA from English Honors
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