MD JONY SARDAR
ABU DHABI
Summary
Dedicated Travel Consultant delivering personalised travel experiences. Manages client relationships to ensure satisfaction and loyalty. Develops customised itineraries that align with client needs and budgets. Versatile professional demonstrating strengths in client interaction and logistical coordination. Adapts to diverse customer needs while resolving issues efficiently. Committed to fostering positive experiences in fast-paced environments. Focused and energetic Travel Agent successful at troubleshooting and handling customer support issues to secure positive outcomes. Multilingual and well-travelled with exceptional active listening and problem-solving skills. Experienced driving sales within dynamic, fast-paced agency.
Overview
4
4
Languages
6
6
years of professional experience
Work History
Travel Consultant
Greenline Travel & Tourism LLC.
abu dhabi
01.2022 - 10.2026
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
- Advised clients on travel documentation requirements, including visas and passports, for seamless international travel.
- Developed travel itineraries for clients based on budgets and client needs.
- Handled client queries and concerns with professionalism, offering prompt solutions to maintain high service standards.
- Organised and printed travel dates, schedule and airline information to present detailed itinerary to customers.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
- Helped clients select perfect holiday based on needs, budget and specifications.
- Designed customised travel packages tailored to client preferences, maximising satisfaction and value.
- Produced travel tickets for customers, ensuring accurate details and timely delivery., passes and brochures for customers and explained terms of each.
- Promoted use of travel insurance to protect travellers during trips.
- Maintained detailed records of client interactions, bookings, and feedback, using data to improve service delivery.
- Organised group travel arrangements, coordinating logistics to meet specific needs and preferences, ensuring a cohesive experience.
- Informed clients regarding travel costs and collected deposits and balance to serve as payment for services.
- Offered and promoted leisure services and discounts to complement travel experience.
- Tracked customer information, interactions and trip plans with [Software] CRM system.
Manager
SAMS-IT
NATORE, BANGLADESH
01.2021 - 12.2021
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Prepared statements detailing operational detail and key performance indicators.
Education
Diploma of Higher Education - computer science
TMSS Polytechnic Institute
BANGLADESH01-2021
Certificate of Higher Education - EDUCATION
M ruhul kuddus talukder dulu high school
BANGLADESH01-2016
Skills
- Customer relationship management
- Travel documentation
- Team building
- Employee training
- Problem solving
- Negotiation skills
- Strategic planning
- Data management
- Customer Service
- Itinerary planning and booking
Languages
bangladeshi
First Language
English
Intermediate
B1
Hindi
Intermediate
B1
Arabic
Beginner
A1
Interests
- playing cricket
- travelling places
- listening different music
- dancing
Timeline
Travel Consultant
Greenline Travel & Tourism LLC.
01.2022 - 10.2026
Manager
SAMS-IT
01.2021 - 12.2021
Diploma of Higher Education - computer science
TMSS Polytechnic Institute
Certificate of Higher Education - EDUCATION
M ruhul kuddus talukder dulu high school