Md Mashiur Rahman

• Setting clear team goals
• Delegating tasks and set deadlines for internal team
• Optimized Salesforce database to maintain well-organized data and improve team efficiency.
• Delegated sales team tasks and managed resource allocation in collaboration with upper management.
• Achieve proficiency in multitasking by performing multiple duties and managing differing responsibilities periodically.
• Conduct PowerPoint training presentations for new and present members.
• Design new motivational training program leverage by managers and senior leadership to increase employee satisfaction and reduce turnover.
• Abilities to handle 50 to 100 calls with confirmed 15% sale

Responsibilities

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out daily 100 customer leads through cold calling
• Expedite resolution of customer problems and complaints to maximize satisfaction
• Achieve 100% sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Continuously improve through feedback
• Advertised merchandise on Facebook, Instagram and Google to grow customer reach.
• Led management and strategic development for online retail presence.
• Worked with assistant manager and volunteers to manage central online sales operations.
• Collaborated with finance department to manage income from different platforms.

As a sales executive, my duty was B2B and B2C sales.

In B2B sales my rule was

• Build good working relationships
• Understanding needs of customers
• Broke down objections using friendly, persuasive strategies.
• Trained new hires and led team of 51 telemarketers.
• Research markets and related products
• Presenting product or service positively and structured professional way face-to-face.

In B2C sales, my role was:

• Developed at least 200 new leads each day.
• Handled inbound telephone calls from interested customers.
• Listen to customer requirements and present appropriately to make sales
• Maintain and develop relationships with existing customers in person and via telephone calls and emails
• Cold call to arrange meetings with potential customers to prospect for new business
• Negotiating terms of agreement and close sales
• Gather market and customer information
• Make accurate, rapid cost calculations and providing customers with quotations.

• Completing procedures when guests arrive and leave
• Choosing rooms and handing out keys
• Preparing bills and taking payments
• Processed and prepared documents, including memos, correspondence and travel vouchers.
• Assisted administrative staff with special projects using file management skills.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Resolved minor customer issues and requests for information, escalating complex problems to line manager.

• Cash receipts
• Payroll and utilities
• General Ledger
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Optimised sales volume by managing accounts and building rapport.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.

• Setting up hardware and installing and configure software and drivers
• Computer Hardware and software troubleshooting
• Set up hardware and install and configure software and drivers
• Offered technical support on-site, via phone or email for enhanced customer service.
• Installed well-functioning LAN/WAN and managed IP, servers and other network components.
• Troubleshot system failures or bugs and provided solutions to restore functionality.
• Performed routine maintenance to prevent system outages and failures.

• Developed programme to work with students and increase interest in higher learning.
• Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
• Designed innovative teaching techniques that earned positive feedback by school management.

• Graduate with [Degree]
• Member of [Club or activity]