Md Nafis Anwar
Dubai,UAE
Summary
Branch Manager with 6 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership, Client Service, Team Building activities, and Budget Preparation. And focused on achieving organizational goals and financial objectives by managing expenses within the budget and with a strong operational and business compliance management by upholding organizational brand image.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Branch In charge (Principal Br. , FAVP)
Bangladesh Finance Ltd
Dhaka, Bangladesh
10.2022 - 04.2023
- Reporting directly to Managing Director regarding the branch affairs
- Asset & Liability Portfolio Monitoring and Management
- Enhancing branch profitability and market presence of company
- Meeting up client queries and ensuring smooth client service at every level
- Acting as both Branch Manager and Branch Operations Manager
- Recommended loan approvals and denials based on customer credit worthiness.
- Supported compliance with strict adherence to Financial Institution Act and Anti Money Laundering regulations.
- Built customer bases through cold calling and referral conversions.
- Coached banking service teams in providing exceptional customer care.
- Reviewed performance metrics to identify required process improvements.
- Arranging staff training and motivational programs as and when required
- Coordinating with all other business and operational units for ensuring smooth flow of business.
- Informed customers of changes to products, services and laws affecting current accounts.
Branch Sales & Service Manager, FAVP
Bangladesh Finance Limited
Dhaka, Bangladesh
06.2022 - 10.2022
- Meeting up client queries and ensuring smooth client service at every level
- Managing branch operational and compliance related issues and acting as BAMLCO
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Analyzed sales to identify top-performing products.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
Branch in Charge and Head of Branch
LankaBangla Finance Limited
Dinajpur & Bogura, Bangladesh
07.2017 - 06.2022
- Represented organisations at seminars, conferences and business events.
- Created classification systems to manage archives.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Planned revenue generation strategies designed for growth.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Established clear budgets and cost controls strategies to meet objectives.
- Designed and implemented training to further develop staff based on business goals.
- Setting up a monitoring and proper collection policies for asset clients.
Branch Customer Service Manager, Operation Manager
LankaBangla Finance Limited
Bogura, Bangladesh
07.2015 - 07.2018
- Being delegated to Perform as the Branch Multiproduct RM (Retail Assets) alongside the duties of Branch Operations Manager.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Reduced expenditures by implementing inventory control measures and improving organisational operations.
- Coached banking service teams in providing exceptional customer care.
- Mitigated risks by upholding stringent bank standards for loans and money handling.
- Adhered to employee relations processes while recruiting, retaining and developing staff.
- Increased department profitability by reducing operations costs.
- Supported compliance with strict adherence to Bank Secrecy Act, Anti Money Laundering and OFAC regulations.
- Met liability acquisition targets by leveraging new customer accounts.
- Investigated customer queries to provide timely financial solutions.
- Kept accurate operations records for thorough data auditing.
- Noted employee absences and grievances, and improved team development and performance with right training.
Management Trainee
LankaBangla Finance Limited
Dhaka, Bangladesh
07.2014 - 07.2015
- Understanding the detailed operations of LBFL through attachment with every division
- Presenting and recommending on different divisions in front of Management committee
- Special Assignments
- Acting Head of Branch for opening of Rajshahi Branch of LBFL and setting up the branch team and creating the compliance base of the branch (from March, 2016 to April, 2016)
HR Manager
Niribili Group of Companies
Cox's Bazar, Bangladesh
11.2012 - 04.2013
- Updated HR policies and documentation in line with legislative developments to ensure compliance.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Oversaw recruitment process and onboarded [Number]+ new staff.
- Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
- Managed performance appraisal systems and policies.
HR Officer
Dignity Textile Mills Ltd, CMT
Gazipur, Bangladesh
06.2011 - 04.2012
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Oversaw recruitment process and onboarded [Number]+ new staff.
- Monitored company HR data and trends to assess productivity against [Type] strategy and goals.
- Formulating HR and Compliance Policies
- Preparing Job Description and Job Specification
Education
MBA - Human Resource Management
University of Dhaka
Bangladesh2009
BBA - Management Studies
University of Dhaka
Bangladesh 03.2005 - 03.2009
Higher Secondary Certificate - Business Studies
New Govt. Degree College, Rajshahi
Bangladesh /2002 - /2004
Secondary School Certificate - Science
Rajshahi University School & College
Bangladesh 01.2000 - 03.2002
Skills
- Employee management
- Financial reporting and analysis
- Employee training
- Cashflow forecasting
- Corporate compliance
- Financial administration
- Human resources knowledge
- Excels in team leadership
- Business development
Additional Information
- .
Languages
English
Advanced
Bengali
Native
Hindi
Upper intermediate
Timeline
Branch In charge (Principal Br. , FAVP)
Bangladesh Finance Ltd
10.2022 - 04.2023
Branch Sales & Service Manager, FAVP
Bangladesh Finance Limited
06.2022 - 10.2022
Branch in Charge and Head of Branch
LankaBangla Finance Limited
07.2017 - 06.2022
Branch Customer Service Manager, Operation Manager
LankaBangla Finance Limited
07.2015 - 07.2018
Management Trainee
LankaBangla Finance Limited
07.2014 - 07.2015
HR Manager
Niribili Group of Companies
11.2012 - 04.2013
HR Officer
Dignity Textile Mills Ltd, CMT
06.2011 - 04.2012
BBA - Management Studies
University of Dhaka
03.2005 - 03.2009
Secondary School Certificate - Science
Rajshahi University School & College
01.2000 - 03.2002
MBA - Human Resource Management
University of Dhaka
Higher Secondary Certificate - Business Studies
New Govt. Degree College, Rajshahi
/2002 - /2004
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