MD Naim Islam
Dubai,Bangladesh
Summary
Collaborative professional skilled in communication and problem-solving under pressure. Experienced in Microsoft Office Suite and Adobe Photoshop, with strong internet research capabilities. Knowledgeable in traffic laws and disability awareness, utilising taxi apps to enhance service delivery. Focused on fostering inclusive environments and understanding group dynamics.
Overview
10
10
years of professional experience
Work history
Taxi driver
Dubai taxi company
Dubai, United Arab emirates
10.2024 - Current
- Improved customer satisfaction with friendly, professional demeanour and prompt service.
- Maintained safety by adhering to road regulations and traffic laws.
- Ensured timely arrivals for client appointments by utilising advanced navigational skills.
- Facilitated easy payment options including cashless transactions for customer convenience.
- Enhanced passenger comfort by maintaining clean and orderly vehicle interiors.
- Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
Samsung Experience Consultant
Samsung Mobile
Kushtia, Bangladesh
10.2021 - 12.2023
- Exceeded showroom sales target by implementing targeted sales strategies.
- Conducted market visits to identify and engage potential customers, enhancing outreach efforts.
- Monitored competitor activity, analysed insights, and recommended strategic adjustments for brand positioning.
- Implement organisational policies & strategies to compete with Competitors.
- Compiled daily sales reports, managed product requisitions, and conducted monthly stock checks.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied positive customer service approach to increase satisfaction levels.
Shop Manager
DX Tel LTD
Kushtia Sadar
03.2019 - 11.2020
- Achieved sales targets in showroom through customer engagement and product promotion.
- Implement organisational policies & strategies to compete with competitors
- Monitored competitor activity, analysed strategies, and recommended actions for brand positioning.
- Conducted market visits to identify potential customers, expanding client base.
- Daily Sales Report, Product Requisition, Monthly Stock Audit
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
- Oversaw daily shop operations, ensuring smooth running of business activities.
Brand Promoter
Xiaomi Mobile Phone
Kushtia Sadar
01.2017 - 02.2019
- Cultivated positive relationships with customers to enhance satisfaction.
- Optimised service point operations to enhance customer service delivery.
- Executed showroom activities in alignment with company policy to ensure compliance and operational excellence.
- Monitoring the showroom people for ensuring better customer service
- Conducted regular market visits to monitor competitor activities and gather market intelligence.
- Collected outstanding credit from customers to maintain cash flow.
Education
HSC - bus
Kushtia Islamia College
JashoreSSC - undefined
Kolokoli High School Kushtia
JashoreSkills
- Route planning
- Route navigation
- Road safety awareness
- Use of taxi apps
- Customer service
- Ability to work under pressure
- Team collaboration
- Office Suite proficiency
- Patience and resilience
- Internet research skills
- Office Suite proficiency
- Road safety awareness
REFERENCE
- Manik, Loskor, Area sales Manager, 01701677500, Motion View, Khulna
- Raihan, Uddin, TRM, 01700-711658, Samsung CE BD., Kushtia
LANGUAGE PROFICIENCY
English
Intermediate
Timeline
Taxi driver
Dubai taxi company
10.2024 - Current
Samsung Experience Consultant
Samsung Mobile
10.2021 - 12.2023
Shop Manager
DX Tel LTD
03.2019 - 11.2020
Brand Promoter
Xiaomi Mobile Phone
01.2017 - 02.2019
SSC - undefined
Kolokoli High School Kushtia
HSC - bus
Kushtia Islamia College