Summary
Overview
Work History
Education
Skills
Languages.
Certification
Additional Information
Timeline
MD NAZIR AHMED

MD NAZIR AHMED

Sharjah,

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Freelancer

Al Faaruk Trading llc.
05.2022 - Current
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.

Freelance Delivery Executive

Al Buraq Delivery Services llc.
08.2021 - 04.2022
  • Handled day-to-day shipping and receiving overseeing more than 800-1000 packages per day.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Supervised delivery staff and general productivity.

Freelance Delivery Associate

Amazon Flex.
09.2020 - 05.2021
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Improved operations through consistent hard work and dedication.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Retail Sales Supervisor

AL Sawsan Perfume llc.
06.2015 - 02.2020
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Mentored employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Sales Officer

TinkerBell International Trading llc.
01.2011 - 12.2014
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Researched target market and identified customers' unique needs to suggest suitable products.
  • Collaborated with channel partners to identify and qualify mutually rewarding sales and business opportunities.

Customer Service Agent

EMPOST, UAE.
04.2009 - 12.2010
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.

Real Estate Assistant

Great House Real Estate llc.
02.2008 - 12.2008
  • Coordinated appointments to show marketed properties.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

Diploma in Sales & Business Management. -

International Institute of Technology & Management, Dubai, UAE
09.2008

'O' Levels. - Commerce Stream.

Al Sadiq Islamic English School, Dubai, UAE, DUBAI, UAE.
08.2005

Skills

  • Customer Relationship Management
  • Retail Store Management
  • Operational Efficiency
  • Guest Relations
  • Materials Planning and Logistics
  • Manage Safety Procedures
  • Coordinate Communications
  • Route Optimization
  • Team Supervision
  • Transportation Activity Management

Languages.

English
Advanced (C1)
Arabic
Intermediate (B1)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Urdu
Advanced (C1)

Certification

  • Self Development Course.

Attended one month Self Development Course, Public Speaking, Stress Management, Crisis Management, Time Management & Sharp Memory Development.


  • Customer Relations & Management Course .


  • Basic Computer knowledge , MS WORD/EXCEL/ CRM Software/ Employee Management Software.

Additional Information

  • UAE Light Vehicle manual driving license with own car.
  • Detailed Geographical knowledge of all seven emirates roads & highways.

Timeline

Freelancer - Al Faaruk Trading llc.
05.2022 - Current
Freelance Delivery Executive - Al Buraq Delivery Services llc.
08.2021 - 04.2022
Freelance Delivery Associate - Amazon Flex.
09.2020 - 05.2021
Retail Sales Supervisor - AL Sawsan Perfume llc.
06.2015 - 02.2020
Sales Officer - TinkerBell International Trading llc.
01.2011 - 12.2014
Customer Service Agent - EMPOST, UAE.
04.2009 - 12.2010
Real Estate Assistant - Great House Real Estate llc.
02.2008 - 12.2008
International Institute of Technology & Management - Diploma in Sales & Business Management.,
Al Sadiq Islamic English School, Dubai, UAE - 'O' Levels., Commerce Stream.

Similar Profiles

CREATE PROFILE
MD NAZIR AHMED