Summary
Overview
Work History
Education
Skills
Timeline
Generic
MD SARFRAZ ALAM

MD SARFRAZ ALAM

Shift Manager

Summary

I am an innovative & can do attitude with my 9 years of experience in F&B and sales industry seeking a challenging role As a Shift Manager where I can share myexpertise for the up growth of the organization as well to learn further to enhance my skills, with9 years of Experiences I am desirous of utilizing the best of my practices for a reputed company. ACHIEVEMENTS Shift Supervisor Promoted As a Shift Supervisor in my previous organization Award received Got awarded As a Bravo in my current organisation Barista Champion Certified and qualified As barista champion 2 times in my previous organizations Coffee Master Certified As a Coffee Master in my previous organisation

Overview

11
11
years of professional experience
1
1
Language

Work History

Shift Manager

JOE & THE JUICE branch of Veda INC LLC
Dubai
01.2023 - Current
  • Organize direct and evaluate food and beverage service
  • Recruitment and training of staff
  • Shift scheduling Performance management monitor staff performance and provide feedback
  • Purchase and control of inventory
  • Monitor revenues and expenses
  • Ensure practice of heath and safety regulations
  • Negotiate supplier arrangements for food and beverage products
  • Forecast and execute food and beverage orders
  • Process customer complaints patiently
  • Plan alternative recipes for customers with special dietary needs
  • Check food and beverage supplies and availabilities and place an orders on daily/Weekly when needed track and order shipments
  • Monitoring to all the staff for the BFS training
  • Leading a team according to company standard and policy As per
  • SOP
  • Provide training and coaching to the team according to their performance making internally development for company benefits and staff to take their next level while checking there PR in 6 months of period
  • Updating to municipality temperature record throwing process etc and balaiya report
  • Scheduling and Assigning every staff with rotational shift to all the extension plan to develop their skills and knowledge
  • Focusing on P&L by EOM while making an inventory reporting to the cost control management and briefing with the team accordingly
  • Reducing wastage by tracking our per Par level and customer flow during weekends weekdays
  • Focusing on KPI and 4 piller along with merchandising display
  • Reporting DSR to Finance team
  • Getting approval from OM for petty cash reimbursement on time period
  • Planning to send staff on break before pick/Rush hour of customer flow
  • Checking Delivero orders and communicate to customer center if needed
  • Monitoring breakage record
  • Checking on Refund/replacement policy accordingly
  • Updating with the team about our daily Sale's target with MTD/YTD sales update
  • Raising ticket for Maintenance issue and keep taking follow up until been fixed
  • Operating time with the mall management as per Public holiday or seasoning time
  • Informing to LP for lost and found item's and hand it over to the
  • Mall Management if it's not claimed
  • Making sure to get pest control and grease trap done on time As per scheduled or As needed
  • Keep all file Aligning for Audit purpose
  • Checking product quality and informing to the supplier if needed or making credit notes and discrepancy and sending emails to cost control management.

Shift Supervisor

Illy Caffè branch of BIN SULAIMAN LLC
Dubai
11.2021 - 12.2022
  • Managing and executing the daily operations of the store cafe with strong manpower As required
  • Handling the operation functions like staff briefing, shift deployment/management KPI, and daily reports
  • Adhering to brand standard, evaluating profit and loss on daily and weekly basis
  • Training new baristas how to make hot and cold beverages according to Illy standard and procedure
  • Coaching and communicating with the cafe servers about all our products and services, model selling behaviour, sharing of product knowledge, and providing recommendations about the way to connect with our customers with the right products
  • Resolving customer complaints and feedback during the operation
  • Ordering daily and weekly bar items for smooth operation of the business
  • Mobilizing weekly inventory, monitoring breakage inputting and submitting the breakage report to the store manager
  • Receiving calls from customers about coffee orders and return calls for confirmation
  • Offering something different to customers for them to know about our special and new drinks
  • Engaging with teams and customers to suggest menu items
  • Upselling up sizing
  • Ensuring customer satisfaction through check back
  • Daily cash banking, making DSR and sending to its concern
  • Coordinating stock inventory and requisitions of new stock.

Shift Supervisor

Starbucks
Dubai
11.2017 - 06.2021
  • Actively sharing ideas opinions & suggestion in daily shift briefing with all team members
  • Maintain proper rotation of products in all chiller to minimize spoilage
  • Have full knowledge of all menu items daily fractures &promotions to entire team
  • Follow kitchen policies procedures & service standards
  • Check with customers to ensure that they are enjoying their meals and take action to correct if any issues are there
  • Communicate with customers to resolve complaints or ensuretheir satisfaction
  • Process customer bills or payments
  • Write patrons food orders on order slips memorize orders or enter orders into computers for transmittal to kitchen staff
  • Communicate dining or order details to kitchen staff
  • Prepare checks that itemize and total meal costs and sales taxes.

Waiter

800 Degrees branch of EATER'S LLC
Dubai
05.2016 - 09.2017
  • My duties are serving hosting packaging and preparation As guided by team leader
  • My main responsibility was to serve food and beverage to customers and answer theirquestions with a friendly demeanor
  • This includes taking their orders serving their food and processing the payments etc...

Waiter

Papa John's branch of JAWAD
Dubai
09.2014 - 04.2016
  • Provide excellent customer services
  • Greet customers and present menus
  • Make suggestions based on their preferences
  • Take and serve food/drinks orders
  • Up-sell when appropriate
  • Arrange table settings
  • Keep tables clean and tidy at all times
  • Deliver checks and collect payments.

Crew Member/Cashier

McDonald's
03.2012 - 12.2013
  • Greetings guest taking order and processing payments
  • Preparing food and drinks As per take Away dine-in or Delivero
  • Managing mobile App's order
  • Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow and crew members.

Education

Bachelor of commerce - Business Administration

Vinayak Mission University

Diploma - computer ADCA

CK Institute Delhi

Higher secondary Intermediate - undefined

D S College Katihar Secondary Matriculation High School

Skills

Organization skills Accountability, Decision making, Delegation,Diplomacy, Motivationundefined

Timeline

Shift Manager

JOE & THE JUICE branch of Veda INC LLC
01.2023 - Current

Shift Supervisor

Illy Caffè branch of BIN SULAIMAN LLC
11.2021 - 12.2022

Shift Supervisor

Starbucks
11.2017 - 06.2021

Waiter

800 Degrees branch of EATER'S LLC
05.2016 - 09.2017

Waiter

Papa John's branch of JAWAD
09.2014 - 04.2016

Crew Member/Cashier

McDonald's
03.2012 - 12.2013

Bachelor of commerce - Business Administration

Vinayak Mission University

Diploma - computer ADCA

CK Institute Delhi

Higher secondary Intermediate - undefined

D S College Katihar Secondary Matriculation High School

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MD SARFRAZ ALAMShift Manager