MS Office, Power Pivot & Power Query
Md Shamim Akhtar
MIS Coordinator
Dubai
Summary
Dynamic leader with a proven track record at Landmark Group, adept in Microsoft Office and excelling in high-pressure environments. Skilled in fostering teamwork, driving process improvements, and achieving operational excellence. Demonstrated ability to surpass productivity targets, enhancing team efficiency and customer satisfaction through effective problem-solving and leadership.
Overview
9
9
years of professional experience
3
3
Languages
Work History
MIS Coordinator
Landmark Group (Mega DC)
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Warehouse Supervisor
Tata Croma, Infiniti Retail Pvt Ltd
08.2021 - 01.2022
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
- Completed daily operations on time and maintained high standards of accuracy.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
Process Executive
Udaan (Hiveloop Logistic Pvt. Ltd.)
12.2019 - 08.2021
- Provided training and mentorship to team members, fostering a culture of learning and growth.
- Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Conducted root cause analyses to identify underlying issues affecting process performance, enabling targeted solutions that addressed core problems rather than symptoms alone.
Customer Service Executive
IEnergizer
04.2019 - 12.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Warehouse Associate
Amazon Seller Service Pvt.Ltd
03.2016 - 08.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Completed regular cycle counts to maintain accurate inventory records.
Education
Diploma - Civil Engineering
Hi-Tech Polytechnic College (PSBTE & IT)
Punjab, Chandigarh, India 04.2001 -
High School Diploma -
High School Tajpur (BSEB)
Tajpur, Samastipur Bihar 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Microsoft office
Problem-solving
Time management
Multitasking Abilities
Calm under pressure
Supervision and leadership
Software
Basic Power BI
WMS & RMS
ERP
Interests
Reading
Traveling
Sports
Timeline
MIS Coordinator
Landmark Group (Mega DC)
02.2022 - Current
Warehouse Supervisor
Tata Croma, Infiniti Retail Pvt Ltd
08.2021 - 01.2022
Process Executive
Udaan (Hiveloop Logistic Pvt. Ltd.)
12.2019 - 08.2021
Customer Service Executive
IEnergizer
04.2019 - 12.2019
Warehouse Associate
Amazon Seller Service Pvt.Ltd
03.2016 - 08.2018
Diploma - Civil Engineering
Hi-Tech Polytechnic College (PSBTE & IT)
04.2001 -
High School Diploma -
High School Tajpur (BSEB)
04.2001 -
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