MD SHIBLY SADIK
AL MURAR, DEIRA, DUBAI
Summary
Experienced professional with expertise in travel agency accounting and proficiency in Amadeus, Galileo, and Sabre computer reservation systems. Demonstrates strong skills in booking, fare quoting, queue management, and handling credit card payments. Adept at managing high-volume environments, client networking, and utilising Microsoft Office for efficient operations. Known for inspiring motivation, developing effective sales strategies, and excelling in crisis handling. Committed to delivering exceptional customer service and technical proficiency to drive business success.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Manager
CLEAR TRIP TRAVEL AGENCY CO, LLC
Dubai, UAE
2024.07 - Current
- Developed accurate sales forecasts for improved strategic planning.
- Enforced safety regulations to reduce workplace accidents.
- Analysed market trends to inform strategic decision-making processes.
- Maintained inventory control, reduced stock shortages.
- Facilitated staff training, resulting in better customer service.
- Supervised project timelines for timely completion.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Organised financial and operational data to help with yearly budgeting and planning.
- Optimised resource allocation for increased profits.
Travel Consultant
MAALIM TOURISM TRAVEL AND TOURISM LLC
Ajman, UAE
2021.10 - 2024.06
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Issuance, Reissue & Cancellation of International Tickets for All Airlines.
- Solving Non-IATA queries.
- Daily Sales Report making
- Preparing Bill and Voucher
- Cash Book & Patty cash maintain
- Contact with airlines if need.
- Managed over 50 customer calls per day
Commercial Officer
Akij Jute Mills Ltd. (A Unit Of AKIJ Group)
2020.06 - 2021.09
- Prepare and export documentation for vessel shipments and settlements.
- Process commercial invoice documents by validating data integrity and accuracy.
- Communicate with appropriate internal and external customers.
- Create, assemble and present applicable export documentation required per country-specific destination in accordance with export laws and regulations.
Billing and Sales Asistant
Alternate Access BD Pvt. Ltd
2018.07 - 2020.05
- Daily sales report making.
- Preparing Bill and Voucher
- Online banking transaction
- Project Management
- Daily contact with foreign Customer and Vendor
- Daily profit and expense report making
- Gathered and prepared sales materials in preparation for sales meetings
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
Education
MBA - Accounting
Dhaka University
Dhaka, BangladeshBBA - Accounting
Dhaka College
Dhaka, BangladeshHigher Secondary School Certificate - Business Studies
Sheikh Amanullah College
Kalaroa, Satkhira, BangladeshSecondary School Certificate - Science
Kalaroa G K M K Pilot High School
Kalaroa, Satkhira, BangladeshSkills
- Travel Agency Accounting
- Amadeus, Galileo in computer reservation system (Booking, Fare Quote and Queue)
- Sabre in computer reservation system (Booking, Fare Quote and Queue, issue in IATA, Reissue, Refund, Partial Refund)
- Credit Card Payments
- High-Volume Environments
- Client Networking
- Microsoft Office
- E-mail operation
- Inspiring motivation
- Technical proficiency
- Sales strategy development
- Crisis handling
- Customer Service
Certification
Certificate of Attendance by Sabre Red 360 Conversion Training - [2023-09-01]
Travelling, Cycling, Playing Cricket
I have traveled so many area in my country and also out of country. Like- in country Cox's Bazar, Saint Martin, Sylhet etc and out of country - Manali, Delhi, Agra, Kolkata, Shimla etc.
Additional Information
Here I am Md. Shibly Sadik declaring that given all information are correct.
I’m confident in what i do and always go above and always above and beyond to I’m confident in what I do satisfy my clients while keeping company goals in mind.
Languages
Bengali
Native
English
Advanced
Hindi
Intermediate
Urdu
Intermediate
Timeline
Manager
CLEAR TRIP TRAVEL AGENCY CO, LLC
2024.07 - Current
Travel Consultant
MAALIM TOURISM TRAVEL AND TOURISM LLC
2021.10 - 2024.06
Commercial Officer
Akij Jute Mills Ltd. (A Unit Of AKIJ Group)
2020.06 - 2021.09
Billing and Sales Asistant
Alternate Access BD Pvt. Ltd
2018.07 - 2020.05
BBA - Accounting
Dhaka College
Higher Secondary School Certificate - Business Studies
Sheikh Amanullah College
Secondary School Certificate - Science
Kalaroa G K M K Pilot High School
MBA - Accounting
Dhaka University