Medhanie Eyob Geberemichael
dubai,UAE
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Nanyang Electrical and Machinery
Dubai, UAE
2020.03 - Current
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Trained new hires for improved productivity and efficiency on the job floor.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Customer service representative
Abdu CCTV
Khartoum, Sudan
2016.02 - 2018.12
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
salesman
Michael It Services
Asmara, Eritrea
2012.01 - 2015.11
- Nurtured strong rapport with clients, fostering loyalty and repeat business.
- Collaborated cross-functionally to streamline operations and improve overall team performance.
- Demonstrated excellent communication skills in all client interactions, ensuring clear mutual understanding at all times.
- Coordinated promotional events to attract prospective customers.
Education
Higher National Diploma - Electrical Technology
College of Eritrean Institute Technology
Asmara/Eritrea 2006.09 - 2009.06
Diploma - basic computer courses
Massawa Computer Centner
Asmara/Eritreaonline courses of stock market, forex and crypto
Fidel Finance
Dubai/UAESkills
- Patient attitude
- Constructive mindset
- E-Commerce experience
- Service Level Agreements (SLAs)
- Time-Management prowess
- Data entry proficiency
- Familiarity with company policies
Languages
English
Advanced (C1)
Arabic
Intermediate
Tigrinya
Proficient (C2)
Amharic
Intermediate (B1)
Affiliations
- Gymnasium
- Trading
- music
- football
Certification
advanced diploma certificate.
Driving license
UAE Driving license category c
own car
Timeline
Customer service representative
Nanyang Electrical and Machinery
2020.03 - Current
Customer service representative
Abdu CCTV
2016.02 - 2018.12
salesman
Michael It Services
2012.01 - 2015.11
Higher National Diploma - Electrical Technology
College of Eritrean Institute Technology
2006.09 - 2009.06
Diploma - basic computer courses
Massawa Computer Centner
online courses of stock market, forex and crypto
Fidel Finance