Medwyn Tamondong
Dubai
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 5 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
8
8
years of professional experience
Work History
HEAD BARISTA
PUBLIC RESTAURANT, INDPT
11.2022 - Current
- Anticipated customer and store needs by constantly evaluating
and assessing the environment for cues. - Maintained a safe, clean, and professional workspace and
appearance at all times. - Took customers’ orders, prepared beverages, served food items,
cleaned tables, and restocked bar for maximum efficiency. - Assisted customers with any concerns which may have arisen,
from coffee mistakes to dietary restrictions. - Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
HEAD BARISTA
CAFE PELOTON
12.2019 - 01.2021
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Used POS system to accurately enter orders and process payments.
HEAD BARISTA
CHATEAU BLANC
10.2017 - 11.2019
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
BARISTA
AFTERS EXPRESSO AND DESSERT
08.2015 - 08.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
STI COLLEGE
MALOLOS, BULACAN, PHILIPPINES 03.2018
Skills
- Inventory management
- Equipment maintenance
- Specialty drink preparation
- Adaptability under pressure
- Problem-solving abilities
- Espresso expertise
- Customer service excellence
- Recipe creation
- Product knowledge
- Latte art mastery
- Barista mentoring
- Food safety compliance
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Timeline
HEAD BARISTA
PUBLIC RESTAURANT, INDPT
11.2022 - Current
HEAD BARISTA
CAFE PELOTON
12.2019 - 01.2021
HEAD BARISTA
CHATEAU BLANC
10.2017 - 11.2019
BARISTA
AFTERS EXPRESSO AND DESSERT
08.2015 - 08.2016
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
STI COLLEGE
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