Meenakshi Anandha Krishnan

• Handling System Division Products Lenovo,Acer and Asus, Complete end to end process - Material Management - Creating and maintaining materials in database/Order Processing/Vendor confirmations
• Vendor Reporting - Weekly POS and Inventory reporting for Acer,Asus & Lenovo
• Vendor Claims - Every month claim submission and following with disputes if any with Vendors
• Financial Processing - Credit Notes/Pass Through/Vendor agreement and follow ups
• Price Management - Fixing pricing in the system and discounting in Quotations

• · Handling CCTV, Telephone system and other it equipment sales for customers from Middle East and Africa.
• CCTV Brands – Hanwha Techwin(SAMSUNG) , Axis, Hikvision, Dahua, UNV, CpPlus, Boschstr
• PABX- Cisco, Avaya, Yeastar, Grandstream, Panasonic, Dlink, Zycoo, Sangoma
• Video Conferencing Solution – Yealink, Grandstream, Logitech, Polycom, Clearone.
• Supervising day-to-day operations of the Administrative Department and other departments.
• Planning, scheduling and promoting office events in coordination with event management companies and arranging meetings, conferences, interviews, orientations and training sessions.
• Collaborate with Sales, Operational and Customer Service teams.
• Maintains excellent relationships with suppliers as well as customers to ensure the best relationships.

● Interacting with Internal/External customers addressing their queries, requests and complaints, premium payment surrendering, Maturity of the Policy and attempting complaints from the customer

● Ensure the committed customer TAT’s are met consistently

● Development of customer sensitivity upfront complaint resolution, wherever possible, else escalate wherever required

● Managed corporate clients queried, managed client request, Servicing requests within defined SLA’s

● Processed new business proposals on a daily basis efficiently and within the defined TAT ensuring accuracy of data captured in the system and adhering to quality standards & norms

● Maintain the Organization performance score card and secondary compensation incentive program

● Coordinating with Hub operations and complete the task successfully. Doing surrender retentions and averting customers

● Strictly adhered to all laid out process rules and laid down controls

● Maintained all requisite processing records, files and registers

● Achieved zero error on quality of forms that are accepted and processed

● Enhanced product, process and system knowledge