Meera Alketbi
Dubai,UAE
Summary
Experienced HR professional focusing on administrative support within human resources environments. Capable of streamlining HR processes, managing employee records, and ensuring compliance with regulations. Utilises strong organisational skills and attention to detail to enhance team productivity and maintain smooth office operations.
Overview
5
5
years of professional experience
Work History
HR administration assistant
Farm Fresh LLC.
Dubai
01.2024 - 08.2024
- Arrange and schedule training courses & events for internal employees within the company such us employee of the month.
- Recruitment Coordinator, follow up with the recruitment process for a lot of positions in company.
- Updated records with employee status, personal information and their details.
- Renewal Documents for employees such as Visa, Occupational Health Card and their process.
Call Center Specialist
KATIM
Dubai
01.2020 - 12.2023
- Maintain strong working knowledge of call centre tools and applications such as CISCO phones and Agent headphones, CTI program, CRM website
- Ensuring that all telephone calls are answered promptly and that customers queries, requests, troubleshooting and complaints are resolved in line with key targets and company procedures
- Sending emails to clients to answer enquiries, taking ownership of all calls and quires answered
- Performs workstation support functions related to the technical support for customers that related to IOS and Android devices
- Performs other duties as assigned by manager and team leader
- Dealing with VIP customers and solve their issue in a special way.
Call Center Specialist
DARK MATTER
Dubai
07.2019 - 12.2020
- Manage large amounts of inbound and outbound calls promptly
- Identify customersʼ needs, research every issue and provide solutions and/or alternatives
- Resolve questions and service for customers via CISCO phone, Outlook email and KATIM Messenger application
- Record all conversations data in call center database (CRM).
Education
Bachelor of Science (Food Science major) - Science
UAE University
Al Ain, UAEITIL Foundation Certificate in IT Service Management - IT
PeopleCert
OnlineAdvanced HACCP Training Course - Food Science
Experts Training and Consultation Center
Ras AlKhaimahCustomer service for the Emirates of Abu Dhabi Certificate - Customer Service
Family Development Foundation
Al Ain, UAE2023 DIGITAL SKILLS: SOCIAL MEDIA -
ACCENTURE
Online2023 Design Thinking for Innovation - undefined
Coursera
2022 Customer Service: Problem Solving and Troubleshooting - undefined
Linkedin Learing
2021 Customer Service (Short course) - undefined
eLearing College
Skills
- Commination skills
- Documentation skills
- Comprehension and Concentrate skills
- Interpersonal skills
- Time management
- Innovation
- Problem Solving skills
- Microsoft Office applications
- Using CRM System, CTI program and CISCO
- Using several Ultra Secure programming
- Customer Service skills
- HR skills
- Recruitment
Languages
Arabic
Native
English
Advanced
Affiliations
- reading
- Traveling
Timeline
HR administration assistant
Farm Fresh LLC.
01.2024 - 08.2024
Call Center Specialist
KATIM
01.2020 - 12.2023
Call Center Specialist
DARK MATTER
07.2019 - 12.2020
2023 Design Thinking for Innovation - undefined
Coursera
2022 Customer Service: Problem Solving and Troubleshooting - undefined
Linkedin Learing
2021 Customer Service (Short course) - undefined
eLearing College
Bachelor of Science (Food Science major) - Science
UAE University
ITIL Foundation Certificate in IT Service Management - IT
PeopleCert
Advanced HACCP Training Course - Food Science
Experts Training and Consultation Center
Customer service for the Emirates of Abu Dhabi Certificate - Customer Service
Family Development Foundation
2023 DIGITAL SKILLS: SOCIAL MEDIA -
ACCENTURE
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